Dustin Hattenbach
Fort Worth,TX
Summary
Versatile professional with a diverse background spanning sales, customer service, driving/CDL operations, and military experience. Proven track record of excellence in customer interactions, time management, and adaptability to new environments. Honed leadership, teamwork, and problem-solving abilities through years of military service. Currently pursuing a degree while actively seeking opportunities to leverage transferable skills. Committed to continuous learning and professional growth, bringing a positive attitude and a strong work ethic to every endeavor
Overview
12
12
years of professional experience
Work History
CDL Truck Driver
Rockin S
Fort Worth, TX
06.2022 - Current
- Managed high volume workload while maintaining attention to detail.
- Maintained clean workstations, complying with company safety standards.
- Operated machinery and hand tools for efficient component assembly.
- Referred to work orders and blueprints to perform work to specifications.
- Performed routine equipment maintenance to ensure optimal performance.
- Conducted emergency vehicle repairs to restore safety and dependability.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Wrote receipts for loads picked up and collected payment for goods delivered and for delivery charges.
Costumer Service/Sales Associate
Jett Projects
Corpus Christi, TX
02.2021 - 02.2023
- Developed strong rapport with customers to drive repeat business.
- Maintained records related to sales for store management.
- Processed customer transactions quickly and accurately.
- Collaborated with team members to achieve sales targets.
- Greeted customers to determine wants or needs.
- Utilized up-selling techniques to maximize transaction value.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Used technology resources to assist customers in locating and selecting items.
- Adhered to company initiatives and achieved established goals.
CDL Truck Driver
WFX western flyer
Fort Worth, TX
05.2019 - 05.2022
- Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
- Improved project completion time, multi-tasking operations on heavy equipment and trucks.
- Navigated various routes using GPS systems.
- Reported delays and accidents to stations using telephones or two-way radios.
- Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
- Reported mechanical problems encountered with vehicles to dispatch.
- Provided excellent customer service upon delivery completion.
- Coordinated with team members on multi-stop deliveries.
- Handled paperwork such as invoices and receipts accurately.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Kept accurate logs of all deliveries and trips.
- Filed vehicle logs, cargo records or billing statements according to company regulations.
- Resolved issues encountered during the delivery process professionally.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Maintained accurate records of deliveries and logs.
Marine Corp Reserve
United States Marine Corps
Corpus Christi, TX
05.2013 - 11.2021
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Handled incoming calls and directed callers to appropriate department or employee.
- Managed high volume workload while maintaining attention to detail.
- Completed team production and productivity level reports for management
- Operated machinery and hand tools for efficient component assembly.
- Supervised assembler teams and trained or oriented new employees on procedures.
- Ensured regulatory compliance across all departments.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented strategies to take advantage of new opportunities.
- Trained new employees on safe machinery use and procedures.
- Performed routine maintenance on machines to ensure smooth operation.
- Completed production paperwork accurately and timely.
- Inspected finished products for quality and adherence to specifications.
- Collaborated with team members to complete projects efficiently.
- Maintained equipment, tools, and workspace cleanliness.
Truck Driver
Sunoco Gas
Corpus Christi, TX
02.2016 - 02.2019
- Observed driving regulations and safety procedures, maintaining excellent safe driving record.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Conducted daily DOT pre-trip inspections according to set checklist.
- Demonstrated excellent time management skills to maximize delivery efficiency.
- Loaded and unloaded cargo, ensuring proper weight distribution and securement.
- Performed regular inspections and completed vehicle repairs.
- Maintained a clean driving record free of accidents or citations over several years.
- Coordinated scheduling of service appointments for customers.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service/Truck Driver Laborer
Aransas propane
Rockport, TX
04.2014 - 04.2016
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed customer relationships by delivering exceptional service during pickups/drop-offs.
- Coordinated with team members to complete complex deliveries requiring multiple stops.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Ensured timely delivery while adhering to all traffic laws and safety regulations.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
Stocker
Walmart
Rockport, TX
01.2012 - 12.2013
- Maintained a well-organized system in tool or supply rooms to ensure ease of access.
- Accurately stocked and maintained inventory in warehouse environment.
- Communicated with supervisors regarding stock levels and replenishment needs.
- Maintained productivity by effectively managing time and meeting deadlines.
- Read orders to verify attributes and quantities of merchandise.
- Utilized computerized inventory systems for efficient order processing.
Education
Some College (No Degree) - Computer Networking & System Administration
Texas State Technical College - Waco
Waco, TXSkills
- computer skills
- problem solving abilities
- adaptability / flexibility
- time management
- teamwork
- critical thinking
- continuous learning mindset
- strong work ethic
Timeline
CDL Truck Driver
Rockin S
06.2022 - Current
Costumer Service/Sales Associate
Jett Projects
02.2021 - 02.2023
CDL Truck Driver
WFX western flyer
05.2019 - 05.2022
Truck Driver
Sunoco Gas
02.2016 - 02.2019
Customer Service/Truck Driver Laborer
Aransas propane
04.2014 - 04.2016
Marine Corp Reserve
United States Marine Corps
05.2013 - 11.2021
Stocker
Walmart
01.2012 - 12.2013
Some College (No Degree) - Computer Networking & System Administration
Texas State Technical College - Waco