Summary
Overview
Work History
Education
Skills
Timeline
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Dustin Henrie

American Fork

Summary

Strong leader and problem-solver with a proven track record, excelling in relationship management, industry operations, and implementation processes. Spearheaded the creation of an implementation framework to significantly enhance revenue recognition metrics. Cultivated strong partnerships with top partners, driving millions in annual revenue through strategic project management and expansion opportunities.

Overview

8
8
years of professional experience

Work History

Manager, Solutions Engineering

EasyPost
03.2023 - Current


  • Established an implementation framework from scratch to improve time to value and speed up revenue recognition.
  • Assisted the Product Team by establishing roadmap priorities.
  • Trained cross-functional teams on upcoming industry and carrier changes.
  • Maximized performance by monitoring daily activities and mentoring team members.

Enterprise Customers Success Manager

EasyPost
08.2021 - 04.2023


  • Cultivated positive relationships with the top 50 EasyPost customers and partners.
  • Managed complex projects with competing timelines across dozens of customers.
  • Provided customer and market feedback to product team to help build features and solutions.
  • Increased annual revenue by several million dollars across my book of business.

Customer Success Manager

EasyPost
09.2019 - 08.2021
  • Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
  • Analyzed customer data to identify trends and develop strategies to improve customer satisfaction and save money.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.

Customer Success Manager

Insidesales.com
11.2017 - 09.2019
  • Helped clients identify and build value in Insidesales.com products and services helping reduce time spent researching leads and spend more time with sales interactions, and having quality conversations.
  • Tracked implementations and onboarding of new accounts that are being delivered either directly through Insidesales or through the third-party affiliates and maintain end goals of clients.
  • Provided business, technical and product knowledge in support of all post-sales activities.

Education

Bachelor of Science - Biology

Utah Valley University
Orem, UT
06-2020

Skills

  • Logistics Industry Knowledge
  • Negotiation
  • Stakeholder management
  • Decision-making
  • Clear communication
  • Partnership Building
  • Project management
  • Technical documentation

Timeline

Manager, Solutions Engineering

EasyPost
03.2023 - Current

Enterprise Customers Success Manager

EasyPost
08.2021 - 04.2023

Customer Success Manager

EasyPost
09.2019 - 08.2021

Customer Success Manager

Insidesales.com
11.2017 - 09.2019

Bachelor of Science - Biology

Utah Valley University

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