Donna Caro
South Gate,CA
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs. Experienced in delivering exceptional service and support to the customer and team. Proficient in utilizing effective strategies to consistently provide top-notch assistance and create positive customer experiences. Equipped with a willingness to learn and ready to tackle new challenges to advance organizational objectives with dedication and enthusiasm. Prepared to make a significant impact.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Lineage Logistics
06.2023 - 12.2024
- Receiving inbound orders into the system as well as invoicing them
- Create the export documents for USDA To sign for all new order export orders
- Assist with outbound orders (allocating product, making labels, prepping paperwork for the whs and USDA)
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Sought ways to improve processes and services provided.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
Logistics Associate
Lineage Logistics
03.2021 - 06.2023
- Processed new delivery orders for assigned customers
- Verify and complete all invoicing
- Assisted the team with with the tracking of Imports/Exports
Customer Service
Ore-Cal Corp.
10.2017 - 12.2020
- Handled the shipment of orders to all Target locations across the USA as well as a few Costco locations
- Including sending ASN’s, invoicing of accessorial based on weekly pricing
- I worked closely with management to allocating freight based on availability
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
Education
Some College (No Degree) - General
Cerritos College
Norwalk, CASkills
- Bilingual
- AS400
- Customer service
- Outlook/Excel/Word
- Data entry
- Customer relations
- Computer proficiency
- MRS*Connect*Acelos
- Logistics industry knowledge
- Professional telephone demeanor
- Comprehensive logistics routing knowledge/3PL
- Scheduling
- Administrative support
Qualification Highlights
- Distribution experience include processing inbound containers, LTL, and air freight. Shipping all orders according to each customers and or stores requirements.
- Supervising personal assuring all vendors needs are meet in an accurate and professional manner.
- Truck Billings for LTL and T/L deliveries for our vendors: Creating Bill Of ladings in various formats.
- Coordinated the inspection of containers as well as request certification.
- Worked closely with management to ensure shipments were delivered accurate and on time.
- Weekly and or monthly billing of accessorial’s, as well as reviewing reports to assure billing is being done correctly; Scheduled daily deliveries for containers and shipments with carriers and CFS stations.
Timeline
Customer Service Representative
Lineage Logistics
06.2023 - 12.2024
Logistics Associate
Lineage Logistics
03.2021 - 06.2023
Customer Service
Ore-Cal Corp.
10.2017 - 12.2020
Some College (No Degree) - General
Cerritos College
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