Dustin Hinkle

Full time 40+ Hours a week Monday - Thursday 10 hour shifts

• Managed team of 10 IT Technicians
• Managed 200+ wireless devices with Cisco Meraki
• Performed quarterly user audits in many different systems
• Met with other departments quarterly to streamline efficiency and communication between IT and other departments
• Inventoried and documented incoming and outgoing assets in relation to IT
• Facilitated Tribal council weekly meetings, assisting with set up of audio/video and conference calls.

Full Time 40+ hours a week rotating shifts

• Reduced system downtime by proactively monitoring and addressing potential issues in timely manner.
• Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
• Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
• Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
• Field calls from end users experiencing various technical difficulties

Full time 40+ hours a week Monday - Friday 9:00 - 5:00

• Streamlined helpdesk processes for quicker issue resolution and increased customer satisfaction.
• Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
• Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
• Used ticketing systems to manage and process support actions and requests.
• Determined hardware and network system issues using proactive troubleshooting techniques.

Full time 40+ hours a week rotating shifts

• Maintained office PCs, networks and mobile devices.
• Set up PCs, projectors, and microphones for use in video conferencing rooms.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.