Dustin Hott
IT Specialist
Merritt Island
Summary
Experienced IT professional with strong background in system administration, network security, and technical support. Skilled in troubleshooting, workload automation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and adaptability in dynamic environments, a strong focus on security, and consistently delivering reliable results.
Overview
13
13
years of professional experience
6
6
Certifications
1
1
Language
Work History
Lead IT Technician
External Systems USA, Inc
01.2022 - 01.2025
- Oversaw the installation, configuration, and maintenance of hardware, software, and network systems for over 70 clients.
- Maintained friendly working relationships with clients, as well as kept detailed notes and tickets of all interactions and service with said clients.
- Led the planning and execution of large-scale IT infrastructure upgrades, including network, server, and workstation migration and upgrades.
- Gave guidance to end users in best security practices and how to automate their workflow.
- Kept a vigilant eye on current security standards, and made sure that they had been adopted by all clients to ensure a secure infrastructure.
IT Manager
Ensemble Designs
01.2012 - 01.2019
- Performed maintenance and upkeep on multiple legacy machines running on an air gapped network.
- Administered the OS X and Linux servers hosting Domain Controllers and Active Directory.
- Administered the Linux servers primarily being used as a Fileserver, Termserver, as well as multiple SQL servers.
- Created and maintained detailed documentation and user guides for both customers as well as co-workers on the use of the companies products, as well as user awareness in regards to security.
- Built a scalable test suite to perform packet scanning and isolated network stress testing as quality control for the company's products.
Customer Service Representative
Ensemble Designs
01.2012 - 01.2019
- I maintained daily customer contact and service with fortune 500 companies (ESPN, NASA, Olympic Broadcasting, etc.).
- Resolved customer inquiries and issues promptly and courteously via phone, email, and remote desktop session if necessary.
- Provided product information, processed orders, and handled RMA returns efficiently and accurately.
Education
Computer Science -
Sierra College
Grass Valley, CA01.2013
Skills
- Firewall Administration
- Network Administration
- System/Server Administration
- VMWare/Hyper-V Administration
- Linux/MacOS/Windows Administration
- VPN Setup and Deployment
- Microsoft 365
- Automation Scripting
- Remote Support
- IT Documentation
- Troubleshooting and Diagnostics
Certification
Cisco Certified Network Associate (CCNA v1.1 200-301)
Timeline
CompTIA Security+ (SYS-701)
11-2025
Cisco Certified Network Associate (CCNA v1.1 200-301)
09-2025
Lead IT Technician
External Systems USA, Inc
01.2022 - 01.2025
IT Manager
Ensemble Designs
01.2012 - 01.2019
Customer Service Representative
Ensemble Designs
01.2012 - 01.2019
Computer Science -
Sierra College