Dustin Ison

Automotive professional with extensive experience at Midas Grafton, specializing in customer service and automotive diagnostics. Demonstrated ability to lead teams and improve operational efficiency while resolving complex issues. Expertise in brake and suspension repair, with a strong focus on workplace safety and customer relationship management. Hardworking shop leader leads teams, uses diverse equipment and coordinates materials in support of shop and job site operations. Manages project processes and technician assignments. Keeps accurate records for payroll and accounts payable. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Multi-talented service manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing several years of progressive experience.

• GM- ASE, 05/13, Present
• Applied science of education, 05/13, Present