Dustin Kilgore
Toano,VA
Summary
Dynamic leader and Owner at DPE INC, with a proven track record of spearheading business growth and enhancing operational efficiency. Expert in strategic planning and customer relations, achieving significant revenue increases. Skilled in negotiation and team collaboration, I excel in driving results and fostering strong client partnerships. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Owner
DPE INC,
11.2005 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Generated revenues yearly and effectively capitalized on industry growth.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Expanded business into new markets, cond
- Enhanced company's market position by identifying and pursuing new business opportunities.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
High School Diploma -
Princess Anne High School
Virginia Beach, VA06.1988
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Client Service
- Project Management
- Operations Management
- Business Management
- Business Planning
- Strategic Planning
- Staff Management
- Marketing
- Financial Management
- Staff hiring
- Business Development
- Business launch
- Business marketing
- Negotiation
- Sales Leadership
- Employee Development
- Product branding
- Contract Management
- Sales management
- Customer Service
- Decision-Making
- Teamwork and Collaboration
- Customer Service Management
- Effective leader
- Scheduling
- Inventory Control
- Inventory Management
- Business Leadership
- Inventory Tracking and Management
- Schedule Management
- Purchasing and planning
- Customer Retention
- Employee Relations
- Employee Scheduling
- Staff training/development
- Delegating Work
Accomplishments
- Supervised team of 35 staff members.
- Grew a 600 ft booth in a mall to 2 stores and restaurant with over 5000 ft each.
Additional Information
The store we own is a latino market and we recently added gasoline. We reached a point where we serviced 95 percent of the latino community. We wanted to expand in the area so we opened up a latino restaurant call El Sabroson to 1 store and added gasoline to the other store to bring in the non latino community. We won best of Williamsburg award for the best latin food when we owned it. We sold off 1 store with the restaurant a few years ago. We were thinking it was to much for my husband and myself having 35 employees. But now we are down to 9 employees at the other store Called Rio Bravo. We currently have 4 employees that have been with us from 5 years to 14 years. Im down to being in the store only a few days thinking I wanted to slow down. I currently find myself with tons of time and energy and nothing to do. The travel industry is one of the jobs I always wanted to be part of since I was a young age. This job is something I want to do. Not doing it because I need to but want to. I have a very strong work ethic and very dependable.
Languages
Spanish
Professional Working
Timeline
Owner
DPE INC,
11.2005 - Current
High School Diploma -
Princess Anne High School
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