DUSTIN KRUEGER

Dynamic Operations Engineer with extensive experience at DELL EMC, specializing in software troubleshooting and customer support. Demonstrated success in performance testing and patch management, leading to significant improvements in distributed computing environments. Skilled in mentoring team members and crafting impactful technical presentations, consistently achieving high-quality solutions and enhancing customer satisfaction. Career aspirations include leveraging technical expertise to drive innovation in operational processes.

Available Upon Request

Strong Storage knowledge of NAS, SAN, DAS, RAID, Data Tiering & Progression, NAS Multitenancy Environments, Replications/Snapshots w/ Deltas, Inline/Post-Processing Deduplication & Compression, Containers, DMA Backups, Large File/Block Migrations, Scale Out Solutions, Flash Optimized Solutions, Edge Virtualized Storage Appliances, environments and their correlating features, Cloud/Highbred Cloud., Strong Knowledge of Storage related network protocols: TCP/IP, IPv4-IPv6, L2/L3, iSCSI, FC, SAS, NFS, SMB, FTP, NDMP, SNMP, NTP, DNS, HTTP, Directory Services AD/LDAP/NIS Kerberos/NTLM Authentication., Strong Knowledge in High Availability clustered environments Windows, Redhat/CentOS (RHCE Certification for RHEL 6), BSD, Solaris, Apple, with Heterogeneous/Mixed environments, SQL, and Virtualization Hypervisors VMware, MS Hyper -V and KVM experience., Sync/Async Replication/Disaster Recovery w/ min RTO, POCs & Try and Buys, Infrastructure Performance Troubleshooting & Optimization, Strong knowledge in Linux/UNIX Architecture, Bash and Python Scripting for seamless environmental and test configuration., SPECsfs2008/SPECsfs2014/SwiftTest, Systems Design & Automation, Properly able to assess/evaluate SEV1 Environment/Solutions with least amount of downtime, Onsite visits to assist deployment or extreme cases with unstable code until proper deviations/patches are applied.

• Started with our FluidFS NAS FS8600 as the first support team from V2 in 2012 and worked/collaborated with Support/Escalations/Director & VP Mgmt/Field-Deployments/Sales/POC/Training/QA/PG/Sustaining/RnD/ all the way up until I was working with Sustaining Engineering in 2014. This has given me the ability to properly work from all fields on a product that I started on during early stages until now where it is a fully matured product with Life Cycle understanding.
• Train Global support meetings to help bring the storage community together to collaborate and work together to assist in the complex storage cases that were brought to us to help make troubleshooting from L3/L4 more efficient and knowledgably.
• Managed Highly visible account relations.
• Created constant flow of kb articles along with engineering with agility/content internal documentations/presentations to help strive for more knowledge across all groups that worked with our product as well mentored support team members at all levels.
• Assisted in creating high level training courses.
• Worked directly with RnD/QA to Identify code issues.
• I was the Lead Storage Architect in the Americas.