Dustin Mayer
Newport News,VA
Summary
Experienced Field Service Technician with a proven track record in diagnosing equipment malfunctions and conducting routine maintenance. Known for exceptional customer service and teamwork, consistently delivering timely solutions to enhance operational efficiency.
Overview
6
6
years of professional experience
Work History
Field Service Technician
Carter Machinery
Williamsburg, VA
07.2024 - Current
- Diagnosed and repaired equipment malfunctions in the field
- Conducted routine maintenance on all rental assets
- Worked with team members to troubleshoot complex technical issues.
- Maintained detailed service records for all completed repairs and maintenance tasks.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Utilized diagnostic tools and software for accurate assessments of machinery.
Diesel Technician
Carter Machinery
Williamsburg, VA
09.2022 - 07.2024
- Diagnosed and repaired diesel engines using advanced diagnostic tools.
- Conducted routine maintenance on heavy-duty equipment to ensure optimal performance.
- Reduced downtime with efficient repairs and replacements of faulty parts in diesel engines.
- Maintained accurate records of completed work orders, ensuring proper documentation for future reference.
- Implemented safety protocols while performing repairs and maintenance tasks in the shop.
Rental Technician
Carter Machinery
Williamsburg, VA
10.2019 - 09.2022
- Operated and maintained rental equipment, ensuring optimal functionality for customer needs.
- Trained new staff on safety protocols and equipment handling procedures, fostering a safe work environment.
- Troubleshot systems, traced problems and diagnosed root causes.
- Implemented best practices for equipment maintenance, reducing repair costs and increasing uptime.
- Collaborated with team members to troubleshoot complex mechanical problems effectively.
Education
Certificate - Diesel Engine Technician
Tidewater Community College
Chesapeake, VA08-2019
Certificate - Diesel Medium/Heavy Truck Service Technician
Tidewater Community College
Chesapeake, VA08-2019
High School Diploma -
Gloucester High School
Gloucester, VA06-2017
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Preventive Maintenance
- Teamwork and coordination
- Mechanical aptitude
- Technical troubleshooting
- Customer service
Timeline
Field Service Technician
Carter Machinery
07.2024 - Current
Diesel Technician
Carter Machinery
09.2022 - 07.2024
Rental Technician
Carter Machinery
10.2019 - 09.2022
Certificate - Diesel Engine Technician
Tidewater Community College
Certificate - Diesel Medium/Heavy Truck Service Technician
Tidewater Community College
High School Diploma -
Gloucester High School