Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dustin McDougall

Durant,OK

Summary

Adept Systems Analyst with a proven track record at CHS, enhancing system efficiency and client satisfaction through expert troubleshooting and end-user support. Skilled in IT Infrastructure and Information Security, consistently identified and resolved complex technical issues, contributing to significant system upgrades. Collaborated effectively across teams, demonstrating exceptional technical documentation and interpersonal skills.

Overview

7
7
years of professional experience

Work History

Systems Analyst

CHS
02.2022 - 06.2024
  • Provided client support on system operation and troubleshooting.
  • Enhanced system efficiency by identifying and resolving complex technical issues.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Diagnosed, troubleshot and resolved network and system problems.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.

Service Technician

Button 108 LLC
01.2019 - 08.2020
  • Installed and maintained data and voice circuits through routers, switches and WAN devices.
  • Ensured optimal network functionality by performing comprehensive testing on newly installed or repaired cables.
  • Enhanced client satisfaction with timely and efficient cable installations, troubleshooting, and repairs.
  • Maintained a high level of professionalism while interacting with clients, addressing their concerns promptly and effectively.

Computer Helpdesk Technician

Choctaw Casino & Resort
07.2017 - 09.2019
  • Collaborated with the cybersecurity team to promptly address and mitigate potential threats, safeguarding company data and systems from unauthorized access.
  • Provided exceptional remote support to users, utilizing remote access tools to diagnose and resolve issues effectively.
  • Collaborated with IT team members to identify trends and develop proactive solutions for recurring problems.
  • Managed high call volumes, prioritizing tasks to ensure timely responses and resolutions for all inquiries.

Education

No Degree - CCNA

Kiamichi Technology Center - Atoka
Atoka, OK
05.2016

GED -

Comanche Higher Education
Lawton, OK
04.2010

Skills

  • End-user support
  • Application support
  • Technical Documentation
  • IT Infrastructure
  • Information Security
  • System Upgrades

Accomplishments

  • Achieved better work productivity for end-users by developing a custom software that was implemented with the facility.

Timeline

Systems Analyst

CHS
02.2022 - 06.2024

Service Technician

Button 108 LLC
01.2019 - 08.2020

Computer Helpdesk Technician

Choctaw Casino & Resort
07.2017 - 09.2019

No Degree - CCNA

Kiamichi Technology Center - Atoka

GED -

Comanche Higher Education
Dustin McDougall