Dustin Newby
Hesperia
Summary
Proactive Appliance Repair Technician with extensive experience troubleshooting diverse problems across multiple brands and models. Skilled in diagnosing and resolving complex technical issues, mentoring junior technicians, and improving customer satisfaction through effective relationship-building strategies. Strong knowledge of electrical troubleshooting, refrigeration systems, and appliance diagnostics.
Professional technician with strong background in appliance repair, ready to make immediate impact. Skilled in diagnostics, troubleshooting, and hands-on repairs, with focus on customer satisfaction and reliability. Known for effective team collaboration and adaptability to changing needs, ensuring timely and high-quality results. Dependable and equipped with technical expertise necessary to excel in this role.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Appliance Repair Technician
J&M Appliance
02.2024 - Current
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
- Maintained accurate records of all completed repairs, contributing to streamlined operations and better resource allocation.
- Reduced service call duration by effectively diagnosing issues prior to arrival at client locations.
- Received consistently positive feedback from customers for prompt response times and successful repairs.
- Diagnosed and resolved complex technical issues for a wide range of appliances, ensuring proper functioning.
- Built strong relationships with suppliers, negotiating favorable pricing for parts and equipment.
- Disassembled, repaired and reassembled equipment in good working order.
- Ordered parts and maintained adequate inventory.
- Collaborated with team members to share knowledge and expertise, resulting in improved overall performance.
- Managed inventory of replacement parts, ensuring availability for timely repairs while minimizing overhead costs.
- Improved customer satisfaction by providing timely and efficient appliance repair services.
- Facilitated repairs by disassembling defective and broken equipment.
Appliance Repair Technician
Howards Appliances
05.2008 - 01.2024
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
Education
High School Diploma -
Hesperia High School
Hesperia, CA05-2009
Skills
- Installation procedures
- Multimeter usage
- Diagnosing problems
- Refrigeration Systems
- Repairing units
- Troubleshooting faults
- Soldering skills
- Appliance Diagnostics
- Power Tools Operation
- Gas appliance repair
- Training junior team members
- Electrical Troubleshooting
- Wiring techniques
- Dryer repair
- Appliance Repair
Certification
- Residential Appliance Installer License – Specific States that Require It.
- Sealed System Repair Certification - Professional Service Association (PSA).
- Refrigerant Transition and Recovery Certification – HVAC Excellence.
Timeline
Appliance Repair Technician
J&M Appliance
02.2024 - Current
Appliance Repair Technician
Howards Appliances
05.2008 - 01.2024
- Residential Appliance Installer License – Specific States that Require It.
- Sealed System Repair Certification - Professional Service Association (PSA).
- Refrigerant Transition and Recovery Certification – HVAC Excellence.
High School Diploma -
Hesperia High School
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