Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additionalinformation - Baseballteammember
Groups
Work Availability
Work Preference
Languages
Timeline
BusinessAnalyst
Dustin Parsons

Dustin Parsons

Bonneau,SC

Summary

Results-driven professional with extensive experience in product marketing, telecommunications, and technical coordination. Proven ability to lead teams, drive customer satisfaction, and enhance company performance through strategic initiatives. Adept at leveraging technical expertise to optimize operations and improve customer experiences. Seeking a challenging role to contribute to organizational success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Product Marketing Technical Coordinator

Home Telecom
10.2023 - Current
  • Increased ARPU and NPS by 10% through comprehensive analysis of customer online experiences
  • Led the implementation and maintenance of new customer-facing equipment, enhancing user satisfaction
  • Streamlined technical processes, resulting in a 15% improvement in operational efficiency.

Product Marketing Representative

Home Telecom
06.2020 - 10.2023
  • Boosted customer base by 18% over three years by developing innovative promotional strategies
  • Enhanced product appeal and market penetration, contributing to a 12% annual revenue growth
  • Collaborated with cross-functional teams to introduce new products, improving market competitiveness.

Telecommunications Technician

Home Telecom
06.2019 - 06.2020
  • Installed and configured internet, cable, and security systems, achieving a 98% customer satisfaction rate
  • Trained customers on product usage, fostering positive relationships and repeat business
  • Implemented best practices in installations, reducing service call-backs by 20%.

Groundskeeper

Berkeley Electric Cooperative
06.2016 - 07.2018
  • Maintained high standards of ground upkeep, contributing to a positive organizational image
  • Assisted with various tasks and projects, demonstrating versatility and teamwork.

Education

Bachelor Degree in Business Administration with a concentration in Management -

Southern Wesleyan University
Central, SC
05.2019

Skills

  • Team Collaboration
  • Product Management
  • Product Development
  • Market Research
  • Customer Service
  • ARPU Increasing Business Practices
  • Leadership
  • Proficient In Microsoft Word and Excel

Accomplishments

  • Leadership Berkeley, 2023. Completed a comprehensive program in leadership principles and their application to various sectors within Berkeley County.
  • Dale Carnegie public speaking course (2021) to help better communication between co-workers.

Certification

Forklift Certified, 2018

Additionalinformation - Baseballteammember

Southern Wesleyan University, Central, SC, 08/01/15, 05/01/19, 

Secured athletic scholarships for four years, demonstrating dedication and excellence. Led the team as a nominated captain, balancing team goals with personal development. Part of the 3.0 club for academic excellence in two different years

Groups

Kids Who Care, 06/01/22, Present, Plan and execute science-based field trips for elementary students, promoting STEM education. Collaborate with diverse group members to drive program success.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybridOn-Site

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefits401k matchPaid time offWork from home option

Languages

English
Advanced (C1)

Timeline

Product Marketing Technical Coordinator

Home Telecom
10.2023 - Current

Product Marketing Representative

Home Telecom
06.2020 - 10.2023

Telecommunications Technician

Home Telecom
06.2019 - 06.2020

Groundskeeper

Berkeley Electric Cooperative
06.2016 - 07.2018

Bachelor Degree in Business Administration with a concentration in Management -

Southern Wesleyan University

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Dustin Parsons