Dustin Reeder
Citrus Heights,CA
Summary
Hardworking and reliable Supervisor with strong ability in customer service. Offering commitment to service and communication. Highly organized, proactive and punctual with team-oriented mentality.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Eurest Compass Group
Roseville, CA
07.2024 - Current
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management systems to reduce waste and streamline supply orders.
Assistant Merch Manager
Dollar Tree
Sacramento, CA
10.2023 - 07.2024
- Cultivated a motivated workforce to drive productivity and foster engagement in daily operations.
- Managed multiple responsibilities to ensure timely completion of projects.
- Ensured maintenance of a professional and organized atmosphere to promote safety for all employees and patrons.
- Implemented cross-training programs to optimize workforce flexibility and operational efficiency.
- Oversaw inventory procurement for store and verified correctness of received shipments to maintain stock integrity.
Key Holder
Joann Fabrics
Citrus Heights, CA
10.2021 - 08.2023
- Supervised bank deposits and security procedures to support store opening and closing.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Assisted in general housekeeping to maintain store image.
- Collaborated with management to determine key tasks and delegate to staff members.
- Operated cash register.
- Signed for incoming shipments in manager's absence.
Direct Support Professional
Strategies To Empower People
Sacramento, CA
06.2019 - 10.2022
- Maintained clean and well-organized environment for client happiness and safety.
- Transported clients to doctor's appointments and errands.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Tracked and reported clients' progress based on observations and conversations.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
Customer Service Representative
Uhaul Moving And Storage
Rocklin, CA
03.2016 - 03.2019
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong customer relationships to encourage repeat business.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Mentored new employees on procedures and policies to maximize team performance.
Education
High School Diploma -
Del Campo High School
Carmichael, CA05.2012
Skills
- Workplace safety
- Team member development
- Multitasking
- Team building
- Leadership development
- Verbal and written communication
Education
other
Timeline
Shift Supervisor
Eurest Compass Group
07.2024 - Current
Assistant Merch Manager
Dollar Tree
10.2023 - 07.2024
Key Holder
Joann Fabrics
10.2021 - 08.2023
Direct Support Professional
Strategies To Empower People
06.2019 - 10.2022
Customer Service Representative
Uhaul Moving And Storage
03.2016 - 03.2019
High School Diploma -
Del Campo High School