- Being with my wife and kids
- Volunteering with youth sports programs
- I enjoy cooking for friends and family gatherings
- Genealogy
- I enjoy helping others and giving back to the community
- Outdoor Recreation
- Camping
Dustin Riddle
kanab,Utah
Summary
Dynamic Service Technician with a proven track record at Garkane Propane Inc., excelling in installation and repair while delivering exceptional customer service. Recognized for enhancing operational efficiency and achieving high customer satisfaction through effective troubleshooting and meticulous inventory management. Committed to safety and continuous improvement in all service aspects.
Professional service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Proven ability to collaborate effectively within teams to meet and exceed targets. Demonstrates adaptability and reliability in dynamic work environments. Skilled in troubleshooting, customer service, and technical problem-solving.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Technician
Garkane Propane Inc.
Hatch, UT
02.2016 - Current
- Assisted with equipment maintenance and repairs under supervision.
- Learned safety protocols for handling tools and machinery effectively.
- Supported troubleshooting processes for various technical issues.
- Gained proficiency in using diagnostic tools and software systems.
- Diagnosed and resolved technical issues for diverse equipment in field settings.
- Conducted routine maintenance and inspections to ensure optimal performance of machinery.
- Collaborated with clients to understand service needs and provide tailored solutions.
- Managed inventory of parts and tools, ensuring readiness for service calls.
- Developed and implemented process improvements, enhancing service efficiency and customer satisfaction.
- Documented service reports accurately for compliance and quality assurance purposes.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Followed safety procedures to avoid injuries in field.
- Operated hand tools and power equipment according to company safety procedures.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Improved operational efficiency, meticulously organizing tools and equipment for quick deployment to service calls.
- Achieved high level of customer trust, consistently providing clear explanations of technical issues and steps taken to resolve them.
- Installed propane tanks above and underground tanks.
- Installed underground propane lines for service.
Delivery Driver/Service Technician
AmeriGas Propane
Kanab, UT
02.2006 - 02.2016
- Delivered propane efficiently, ensuring timely arrival and customer satisfaction.
- Managed daily routes, optimizing travel for fuel efficiency and time savings.
- Maintained accurate delivery logs and inventory records using electronic tracking systems.
- Conducted vehicle inspections, ensuring compliance with safety standards and regulations.
- Driver trainer for southern utah area.
- Assisted in training new drivers on operational procedures and best practices.
- Communicated effectively with dispatch to resolve route issues and customer inquiries.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Worked with diverse types of weather and ground conditions.
Education
Kanab High School
Kanab, UTSkills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Troubleshooting skills
- Punctual and reliable
- Flexible and adaptable
- Service reports
- System installation
- Inventory management
- Scheduling and coordination
- Project management
Certification
State of utah liquid petroleum Gas certificate
cpr certified
Interests
Timeline
Service Technician
Garkane Propane Inc.
02.2016 - Current
Delivery Driver/Service Technician
AmeriGas Propane
02.2006 - 02.2016
Kanab High School