Dustin Sammons
Ashland,KY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Maintenance
Paul G Blazer High School
01.2022 - Current
- Reduced maintenance costs by proactively identifying and addressing minor repairs before they escalated into major issues.
- Reinforced health code compliance, regularly updating cleaning protocols to meet regulatory standards.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Responded quickly to emergency situations such as spills or leaks, minimizing damage and ensuring safety.
Remote Virtual Call Center Agent
Valvoline Instant Oil
06.2021 - 01.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Reduced average handle time with thorough product knowledge and quick problem-solving capabilities.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Carlot Manager
Victory Motors
05.2011 - 12.2021
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Sales Specilist
Lowes Home Improvment
02.2016 - 05.2021
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Drafted, finalized and submitted paperwork to complete sales.
Education
High School Diploma -
Paul G Blazer High School
Ashland, KYSkills
- Exceptional customer service
- Communication and negotiations
- Reliability and adaptability
- Attention to detail
- Multitasking and time management
Timeline
Maintenance
Paul G Blazer High School
01.2022 - Current
Remote Virtual Call Center Agent
Valvoline Instant Oil
06.2021 - 01.2022
Sales Specilist
Lowes Home Improvment
02.2016 - 05.2021
Carlot Manager
Victory Motors
05.2011 - 12.2021
High School Diploma -
Paul G Blazer High School