DUSTIN SHORES
Virginia Beach,VA
Summary
Outstanding Customer Service Skills Problem Solving – research oriented Sales, Inventory and Stocking Customer-centered Library Assistant successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in circulation procedures and payment processing. Offers successful career history comprising more than 13 years. Customer-centered Library Assistant successful at working with different personalities and thrives on delivering top notch service. Knowledgeable in circulation procedures and payment processing. Offers successful career history comprising more than 13 years.
Overview
14
14
years of professional experience
Work History
Library Assistant
City of Virginia Beach Libraries
01.2022 - 09.2022
- Shelved and regularly reviewed proper order of library materials to ensure efficient access by staff and customers
- Provided corrective actions and fixing discrepancies when needed
- Provided quality customer service in assisting with book and/or material catalog locations
- Performed tasks necessary to prepare the agency for opening and closing.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Organized library shelves, materials and equipment in clear, alphabetized order
Cashier
Home Depot
01.2019 - 01.2020
- Provided outstanding customer service while assisting customers with purchases
- Fielded customer questions and concerns about policy and procedure
- Operated cash registers and credit card machines
- Completed other tasks assigned by the management team, such as stocking, organizing, and maintaining a clean and organized workspace
- Participated in individual and team trainings to optimize customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
Paramount Promotions, Inc.
06.2008 - 07.2018
- Sales – Provided customer service which included answering questions about merchandise and provided recommendations regarding merchandise selection
- Assisted customers in making product selections, based on needs, product specifications, and applicable regulations
- Utilized customer service and sales skills to optimize each customer experience
- Cashier duties - both cash and credit transactions.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Education
Some College (No Degree) -
Anne Arundel Community College
Arnold, MDHigh School Diploma -
Broadneck Senior High School
Annapolis, MD06.2012
Skills
- Proficient use of Microsoft office software, including Word, Excel, Power Point & Office
- Proficient use of Premiere Pro – video editing
- Proficient use of computer inventory scanning program
- Cataloging and shelving
- Computer Assistance
- Written and oral communication
- Material Shelving
- Library Services
Volunteer Opportunities
- Office volunteer, Equi-Kids Therapeutic Riding, 12/2022, 10/2023, Managing incoming telephone calls, cashier for gift shop, mailings
Timeline
Library Assistant
City of Virginia Beach Libraries
01.2022 - 09.2022
Cashier
Home Depot
01.2019 - 01.2020
Sales Associate
Paramount Promotions, Inc.
06.2008 - 07.2018
Some College (No Degree) -
Anne Arundel Community College
High School Diploma -
Broadneck Senior High School
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