Essence Williams
Virginia Beach,VA
Summary
Goal-oriented childcare professional that supports students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher well being with timely support. Reliable in maintaining orderly spaces and preparing daily materials. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Teacher's Assistant
Virginia Beach City Public Schools
09.2024 - Current
- Maintain accurate records of student attendance, grades, and behavior reports.
- Assess 19 students learning styles and understanding of material to redirect and optimize teaching strategies.
- Provide support and guidance to special education teachers in developing instructional materials, lesson plans and assessments.
- Assist in the implementation of individualized education plans for special needs students.
License Insurance Agent
GEICO
03.2023 - 08.2024
- Processed policy changes, renewals, cancellations, claims and other related paperwork for over 40+ customers daily accurately.
- Identified opportunities for cross-selling additional policies or services to existing customers.
- Researched complex underwriting issues and provided solutions for customers' satisfaction.
- Provided assistance with billing inquiries, payment processing, and customer service issues.
Customer Service Coordinator
Hapag Lloyd Global Services
10.2020 - 11.2022
- Tracked orders from placement through delivery and follow-up as needed.
- Deliver exceptional customer service across various channels including phone calls and emails.
- Assist with counter activities including transaction handling, documentation management, and maintaining a tidy counter area.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Mental Health Intern
Positive Growth
12.2020 - 12.2021
- Demonstrated strong interpersonal skills while interacting with clients, families, colleagues, supervisors, and other professionals in the field of mental health.
- Created educational materials for use in individual or group therapy settings.
- Educated over 20 clients about available resources and support systems within the community.
- Referred patients or clients to community resources or specialists.
Education
Bachelor of Arts - Sociology
Georgia State University
Atlanta, GA12-2021
Associate of Science - Psychology
Georgia Military College -
Fairburn, GA05-2019
Skills
- Written Communication
- Interpersonal Skills
- Problem-Solving
- Conflict Management
- Time Management
- Special education assistance
- Social development and integration
- Setting up activities
Timeline
Teacher's Assistant
Virginia Beach City Public Schools
09.2024 - Current
License Insurance Agent
GEICO
03.2023 - 08.2024
Mental Health Intern
Positive Growth
12.2020 - 12.2021
Customer Service Coordinator
Hapag Lloyd Global Services
10.2020 - 11.2022
Bachelor of Arts - Sociology
Georgia State University
Associate of Science - Psychology
Georgia Military College -
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