Dustin Woods
Houston,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
8
8
years of professional experience
Work History
Traveling General Manager
Intown Suites
10.2020 - Current
- Recruit, Interview and hire all property staff
- Training, development and support of property staff
- Meet budgets through P&L
- Maximize financial performance through revenue management and pricing recommendations
- Monitor competitors in the market
- Monitored monthly inventory of supplies and equipment
- Ensure that all client related issues are settled in a consistent manner with the company’s goals and aims
- Recruits qualified applicants
- Conduct interviews for qualified applicants
Accounting Assistant
Varel International
03.2020 - 09.2020
- Managed the AR reports and revenue flows to ensure billed and unbilled revenue on the balance sheet is correct
- Developed manual Journal entries to post transactions to the General Ledger for WIP and Inventory
- Review vendor supporting documentation for customer billing, prepare and track customer invoices, prepare project account reconciliation and update project commitment report, assist in the development of WBS for multiple project types.
Assistant General Manager
Extended Stay America
06.2016 - 07.2020
- Twelve plus direct reports
- Monitored monthly inventory of supplies and equipment
- Ensure that all client related issues are settled in a consistent manner with the company’s goals and aims
- Recruits qualified applicants
- Conduct interviews for qualified applicants
- Assist with processing pre-employment paperwork of prospective employees, including reference and background checks
- Process new hire packets and maintain and update all employee personnel files
- Trains employees in accordance with company standards
- Motivate and give direction to all employees
- Pass on all policies and procedures to the entire staff
- Conduct coaching and counseling sessions; performance evaluations, and develop performance improvement programs
- Active part of Sales and continued business to home and surrounding properties
- Continued focus on repeat business and new business
Guest Service Representative
Extended Stay America
02.2015 - 06.2016
- Directly supervised front office staff of six, providing overall guidance, coordination, and evaluation
- Responsible for training new associates
- Processed direct bill invoices and allocated payments
- Inventories and monthly orders
- Processed guest reservations, registrations, payments, and departures
- Responded to all guest requests and follow through to assure satisfactory outcome and compliance, surveys, and overall experience
- Balanced all cash and credit card and city ledger accounts through verification.
Education
Bachelor of Science - Social Science, Psychology, Sociology, and History
University of Houston - Downtown
Houston, TX12.2015
Skills
- Microsoft Skills (Word, Power Point, Excel)
- I-9 Certified ADP Vantage Payroll
- Accounts Receivable and Accounts Payable
- Multi – line phone
- Outlook Email and Calendar Usage
- Proficient with utilizing and maintaining office equipment
- Dustin Woods’s Reference List
- Team Training
- Inventory Control
- Staff Management
- Staffing
- Recruitment
- Staff Training
- Interpersonal Skills
- Purchasing
- Time Management
- Sales Expertise
- Team Oversight
- Data Review
- Project Management
- Staff Development
- Cross-Functional Team Management
- Communication Skills
- Client Relations
- Leadership
- Employee Scheduling
- Labor Cost Controls
- Analytical Skills
- Supervision and Training
- Coaching and Mentoring
- Team Leadership
- Customer Experience
Timeline
Traveling General Manager
Intown Suites
10.2020 - Current
Accounting Assistant
Varel International
03.2020 - 09.2020
Assistant General Manager
Extended Stay America
06.2016 - 07.2020
Guest Service Representative
Extended Stay America
02.2015 - 06.2016
Bachelor of Science - Social Science, Psychology, Sociology, and History
University of Houston - Downtown
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