Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dustin Worthen

Hudson,FL

Summary

Seasoned Operations Manager and talented leader with 20 years of experience managing and planning the day-to-day operations for customers. Driven to complete all projects in a timely manner. Proficient in developing teams with ample skill levels for all projects. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

20
20
years of professional experience
1
1
Certification

Work History

General Manager of Operations

DbSys, Inc.
02.2004 - Current
  • Managed day to day operations of all dbSys field employees.
  • Managed budgets, financial forecasts, and resource allocation for new installation projects.
  • Managed company's online warranty service department, and parts requests through Dell TechDirect.
  • Managed and deployed large PC and Laptop installs,
  • Developed high-performing teams through effective coaching, mentoring, and performance management strategies.

Education

Associate of Science - Computer Networking

Tampa Technical
Tampa, FL

Skills

  • Operations Management
  • Customer Service Management
  • Staff Management
  • Decision-Making
  • Staff training/development
  • Employee Scheduling
  • Schedule Management
  • Teamwork and Collaboration
  • Effective leader
  • Staff hiring
  • Customer Service
  • Desktops, Laptops, and Mobile Devices

Certification

Dell TechDirect Desktop, Laptop and Tablet Certified

Dell TechDirect Power Edge Certified

Dell TechDirect Routers and Switches Certified

Dell TechDirect Enterprise Solutions Certified

Timeline

General Manager of Operations

DbSys, Inc.
02.2004 - Current

Associate of Science - Computer Networking

Tampa Technical

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Dustin Worthen