Dustine Willner
Plymouth,MN
Summary
I am a highly self-motivated individual that strives for excellence. I work effectively with partners to help accomplish a positive customer experience.
I am integrity driven, approachable, and collaborative. I lead through enthusiasm and adapt well to change.
Overview
31
31
years of professional experience
Work History
Treasury Management Implementation Consultant 3
Wells Fargo Bank N.A
Minneapolis, MN
03.1990 - 06.2021
- Served as project driver and authoritative source for customers implementing Wells Fargo products and services.
- Primary Contact between internal partners and client contacts from onboarding to production and ongoing customer support.
- Collaborated with internal departments to confirm timely and accurate delivery and implementation of the customer's Commercial Electronic Office Portal setups.
- Served as a Team Lead to my peers. My role was to assist in the training of new hires, audit current Implementation cases to ensure Implementation Consultants were timely with setup and in accordance with Wells Fargo compliance.
- Assisted Customers with setup of the CEO and training on how to use the products and services being sold to them.
- Served 2 years as the Subject Matter Expert for Implementation for the new Automated Enrollment Tool that was developed. The tool is used by Sales Partners and Implementation to receive requests for setup and help automate the setup of products and services.
- Ability to manage a high case load with multiple product setups. Technical setups including Transmission based ACH and Positive Pay both browser and Automation.
- Hosted weekly partnership calls to provide updates to sales partners regarding escalations, status of request, areas of opportunity, etc.
Education
High School Diploma -
Patrick Henry High School
Minneapolis, MN06.1988
Skills
- Excellent written and verbal communication skills
- Able to effectively partner with multiple lines of business in order to have a successful implementation
- Strong problem solving skills
- High level of Customer Service
- Efficient with Outlook, Excel, Quickbooks and other payroll software
- Strong Organization skills
Timeline
Treasury Management Implementation Consultant 3
Wells Fargo Bank N.A
03.1990 - 06.2021
High School Diploma -
Patrick Henry High School
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