Summary
Overview
Work History
Education
Skills
Timeline
Generic

Duston Williamson

Jonesboro,AR

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Part Sales

Jk Products & Services
03.2018 - Current
  • Greeted customers via telephone and email to answer questions, resolve concerns and complete sales.
  • Trained and mentored junior employees on regulations, best practices and performance strategies.
  • Developed a comprehensive knowledge of products offered, becoming a trusted resource for both colleagues and customers alike.
  • Provided exceptional customer service, promptly addressing concerns and issues to maintain loyal clientele base.
  • Demonstrated adaptability during periods of change within the organization, including new product introductions, policy updates, or staff turnover.
  • Assisted customers in finding appropriate parts promptly.
  • Adhered to company guidelines for performance and compliance.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.

Customer Service Representative

TeleTech Holdings
08.2016 - 03.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Master of Arts - Arts And Entertainment Management

Full Sail University
Winter Park, FL
04.2014

Bachelor of Arts - Business Communications

Southeast Missouri State University
Cape Girardeau, MO
05.2012

Skills

  • Verbal and written communication
  • Staff Training
  • Email Communication
  • Ordering parts
  • Problem-solving skills
  • Returns processing
  • SAP understanding
  • Goal Setting
  • Customer Service
  • Proficient in Microsoft Office
  • Multitasking
  • Team building
  • Order documentation
  • Reliability
  • Adaptability

Timeline

Part Sales

Jk Products & Services
03.2018 - Current

Customer Service Representative

TeleTech Holdings
08.2016 - 03.2018

Master of Arts - Arts And Entertainment Management

Full Sail University

Bachelor of Arts - Business Communications

Southeast Missouri State University
Duston Williamson