Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Part Sales
Jk Products & Services
03.2018 - Current
Greeted customers via telephone and email to answer questions, resolve concerns and complete sales.
Trained and mentored junior employees on regulations, best practices and performance strategies.
Developed a comprehensive knowledge of products offered, becoming a trusted resource for both colleagues and customers alike.
Provided exceptional customer service, promptly addressing concerns and issues to maintain loyal clientele base.
Demonstrated adaptability during periods of change within the organization, including new product introductions, policy updates, or staff turnover.
Assisted customers in finding appropriate parts promptly.
Adhered to company guidelines for performance and compliance.
Handled all customer service issues quickly to maintain high satisfaction levels.
Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
Customer Service Representative
TeleTech Holdings
08.2016 - 03.2018
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Streamlined call center processes for improved efficiency and reduced wait times.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Master of Arts - Arts And Entertainment Management
Full Sail University
Winter Park, FL
04.2014
Bachelor of Arts - Business Communications
Southeast Missouri State University
Cape Girardeau, MO
05.2012
Skills
Verbal and written communication
Staff Training
Email Communication
Ordering parts
Problem-solving skills
Returns processing
SAP understanding
Goal Setting
Customer Service
Proficient in Microsoft Office
Multitasking
Team building
Order documentation
Reliability
Adaptability
Timeline
Part Sales
Jk Products & Services
03.2018 - Current
Customer Service Representative
TeleTech Holdings
08.2016 - 03.2018
Master of Arts - Arts And Entertainment Management