Leo Maldonado
Milwaukee
Summary
Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Experienced automotive parts professional adept at keeping the parts area organized, professional and running at peak efficiency. Proactive problem-solver and demonstrated leader with 15+ years of experience in the industry.
Overview
21
21
years of professional experience
Work History
Part Sales
O Reilly Auto Parts
11.2021 - Current
- Enhanced teamwork through clear communication and collaboration in daily tasks.
- Boosted sales, effectively upselling and cross-selling relevant products to customers.
- Ensured compliance with company policies and industry regulations in all aspects of parts sales operations.
- Cultivated a positive workplace culture by promoting open communication between team members.
- Assisted customers in finding appropriate parts promptly.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
Retail Parts Professional
Advance Auto Parts
09.2015 - 09.2020
- Researched vehicles and parts via physical catalogs and electronic means.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Processed and reshelved return orders, checking for discrepancies, potential usage.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Adhered to company guidelines for performance and compliance.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Sales Manager
Family Dollar
05.2012 - 07.2015
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Analyzed sales data and kept up to date with market trends.
- Built lasting relationships with clients through outstanding customer service interactions.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Built and strengthened cross-functional partnerships to improve sales success.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Parts Sales Manager
O'Reilly Auto Parts
11.2003 - 06.2011
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Bolstered sales and inventory management by effectively controlling daily parts program activities.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Processed and reshelved return orders, checking for discrepancies, potential usage.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Education
High School Diploma -
El Puente High School
Milwaukee, WI08.2001
Skills
- Goal Setting
- Team collaboration
- Improving customer satisfaction
- Staff Training
- Till counting
- Verbal and written communication
- Returns processing
- Customer relationship development
- Sales coaching
Languages
Spanish
Native or Bilingual
Timeline
Part Sales
O Reilly Auto Parts
11.2021 - Current
Retail Parts Professional
Advance Auto Parts
09.2015 - 09.2020
Sales Manager
Family Dollar
05.2012 - 07.2015
Parts Sales Manager
O'Reilly Auto Parts
11.2003 - 06.2011
High School Diploma -
El Puente High School
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