Dusty Garrett
Waxahachie,TX
Summary
Knowledgeable and dedicated customer service veteran with extensive experience in the Transportation and Technical Support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializes in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Customer Service Specialist
Intermodal Cartage Company
10.2022 - Current
- Highly detailed and works well under pressure to coordinate constantly changing factors
- The main duty is scheduling trucks efficiently
- Other Duties: Managing truck drivers' schedules & routes
- Scheduling freight to be picked up & delivered
- Providing shipping details to customers
- Reviewing logs of truck drivers
- Documenting all calls, deliveries, routes & times for pickups and deliveries
- Completing paperwork related to shipments, such as invoices
- Handling customer complaints and inquiries.
Dispatcher/Customer Service
Terrier Transportation
10.2020 - 10.2022
- Communicate, coordinate, and manage the schedules of truck drivers to ensure products and goods are picked up and delivered promptly
- Other duties are the same as those above.
Driver
Uber
10.2017 - 10.2021
- Drives clients around in an efficient, safe & timely manner; 4.95 out of 5 Customer Rating; Recognized for 'Great Conversation,' 'Excellent Service' & 'Neat & Tidy'
Warehouse Receiving Associate
Midwest Veterinary Supply
05.2017 - 07.2019
- Worked to ensure safe, accurate, and efficient movement of goods through the distribution center
- Tasks completed will occur in one or more areas of the warehouse including order pulling, packing & shipping, receiving, inventory control, & general warehouse housekeeping.
Grocery Stocking Clerk
HEB Grocery
08.2014 - 08.2016
- Stock shelves & refill displays; load, unload & move heavy, bulky projects; Condition shelves & products; Keep department clean & organized.
Tactical Aircraft Maintenance Specialist
United States Air Force
10.2008 - 10.2013
- Ensure that every component of the Air Force's high-performance aircraft is maintained to the most exacting standards
- Ensure that the aircraft are ready to fly at a moment's notice so that pilots can safely and effectively complete their mission
- Maintained squadron flagship aircraft at 95% operational readiness
- Deployed overseas with unit during Operation Enduring Freedom
Education
Bachelor of Science - Civil Engineering
The University of Texas At Arlington
Arlington12.2020
Associates of Science - General Studies
Panola College
Carthage05.2016
Associates of Applied Science Degree - Computer And Information Sciences
Texas State Technical College
Marshall04.2007
Skills
- Built & utilized new databases
- Expert Knowledge of DOT requirements
- Expert computer knowledge (including Microsoft Office 365, Access, MathCAD, Matlab, Civil 3D, and AutoCAD
- Customer Service
- Good communication skills
- Telephone Etiquette
- Problem Resolution
- Shipping procedures understanding
- Order Processing
- Technical Support
- Warehousing functions
- Spreadsheets
Projects Hobbies
- Built Home Computer System
- Golfing
- Fishing/Hunting
- Being a Father to my son Gunner
Awards
- Graduated Magna Cum Laude at Panola College
- Received an Academic Excellence Award for excelling in math
References
- Dallas Brown, 832.306.1821
- Jason Kepner, 661.544.5001
- Holly Womach, 940.255.7609
Affiliations
- United States Air Force Veteran
Timeline
Customer Service Specialist
Intermodal Cartage Company
10.2022 - Current
Dispatcher/Customer Service
Terrier Transportation
10.2020 - 10.2022
Driver
Uber
10.2017 - 10.2021
Warehouse Receiving Associate
Midwest Veterinary Supply
05.2017 - 07.2019
Grocery Stocking Clerk
HEB Grocery
08.2014 - 08.2016
Tactical Aircraft Maintenance Specialist
United States Air Force
10.2008 - 10.2013
Bachelor of Science - Civil Engineering
The University of Texas At Arlington
Associates of Science - General Studies
Panola College
Associates of Applied Science Degree - Computer And Information Sciences
Texas State Technical College
Similar Profiles
Joe EppsJoe Epps
Truck Driver at Intermodal CartageTruck Driver at Intermodal Cartage
Rhonda BarrowRhonda Barrow
Yard Jockey at Intermodal CartageYard Jockey at Intermodal Cartage
Jose Arjona MedranoJose Arjona Medrano
Owner/Operator Truck Driver at Evans Intermodal CompanyOwner/Operator Truck Driver at Evans Intermodal Company