Dusty Hanks
Bountiful,UT
Summary
Highly-motivated employee with a strong work ethic and desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Seeking new position with exciting challenges where attention to giving every customer a positive and memorable experience and building relationships will be valued.
Overview
24
24
years of professional experience
Work History
Head Sales Associate
iFLY UTAH
Ogden, UT
03.2007 - Current
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Prospected for new business using a variety of strategies and reputation to generate sales.
- Cross-trained on different positions to best support team during peak periods.
- Developed customer relationships to increase sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Fostered relationships with customers to expand customer base and retain business.
- Maintained professional network of potential clients and business opportunities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Boosted revenue and facilitated sales activity while exceeding goals.
- Attended competitions for in-person engagement and network building.
Head Coach / Trainer & Manager
iFLY UTAH
Ogden, UT
03.2007 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Recruited and hired qualified candidates to fill open positions.
- Monitored staff performance and addressed issues.
- Designed training and work schedules for new and existing employees.
- Benchmarked learning and development strategies using industry best practices.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Conducted needs assessments using variety of methods to identify and prioritize developmental needs.
- Guided team through difficult situations, player injuries and adversity.
Professional Competitive Skydiver
SDC Core
Chicago, IL
05.2014 - 12.2022
- Maintained challenging training schedule in order to constantly improve abilities.
- Proactively sought out advice and guidance from coaches, experts and fellow athletes.
- Communicated with diverse group of fellow athletes, coaches and officials to maintain positivity and good sportsmanship.
- Represented the team with professionalism in official appearances with sponsors and administrators.
- Demonstrated commitment and responsibility towards fellow teammates through genuine respect and dedication to sport.
- Improved strength, agility, stamina and technique by pursuing learning opportunities and working hard.
- Provided insightful suggestions for options to improve performance.
- Accepted constructive criticism from judges and teammates to improve skills.
Foreclosure Manager
Lundberg Associates
Salt Lake City, UT
05.1999 - 03.2007
- Reviewed account histories with close eye for key details.
- Organized legal documents in company filing systems and databases.
- Responded to client calls and inquiries to deliver applicable information.
- Drafted correspondence, documented data and submitted materials to appropriate parties.
- Met with clients and attorneys to discuss case details.
- Processed closing documents and transactional documents for legal review.
- Handled telephone calls, meeting plans and conference organization requirements.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
Skills
- Business Development
- Professional Demeanor
- Exceptional Customer Service
- Positive and Professional
- Problem-Solving Skills
- Sales Expertise
- Store Opening and Closing
- Excellent Communication Skills
- Payment Processing
- Customer Needs Assessment
- Reliable and Punctual
- Strong Work Ethic
- Time Management
- Decision-Making
- Staff Management
- Willing to Learn
- Attention to Detail
- Proactive and Focused
Accomplishments
CAREER STATS & ACCOMPLISHMENTS:
- Nationally and Internationally recognized professional athlete for 10+ years.
- Consistently maintained high customer satisfaction ratings.
- Improved delivery of coaching and relationships realizing overall increase in customer satisfaction and coaching efficiency.
- Supervision - Supervised team of four to six staff members.
- 9 Time Vertical Formation Skydive World Record Holder & Organizer
- 20,000+ Skydives
- Skydiving since 1994
- 500+ Event Demonstration Skydives
- 450+ BASE jumps
- 10,000+ Vertical Wind Tunnel Hours
- 16 Years iFLY Utah - World Renowned Skydiving/Tunnel Coach & IBA Level Instructor 4/Trainer 4
- Wing Suit and Speed Flying Pilot
Affiliations
25 Gold Medals in National & World Championship Indoor / Outdoor Skydiving Competitions:
- 2022 FAI World Parachuting Championship (Arizona)
- 2022 U.S. Skydiving National Championship (Illinois)
- 2022 U.S. Indoor National Championship (North Carolina)
- 2020/2021 FAI World Parachuting Championship - Tanay Mondial (Russia)
- 2021 U.S. Indoor National Championship (North Carolina)
- 2021 U.S. Skydiving National Championship (Arizona)
- 2020 U.S. Indoor National Championship (Florida)
- 2019 World Cup (Arizona)
- 2019 World Indoor Skydiving Championship (France)
- 2019 U.S. Skydiving National Championship (North Carolina)
- 2019 U.S. Indoor National Championship (Florida)
- 2018 FAI Indoor Skydiving World Cup (Bahrain)
- 2018 FAI World Parachuting Championship (Gold Coast Australia)
- 2018 U.S. Outdoor Skydiving National Championship (Illinois)
- 2018 U.S. Indoor Skydiving Championship (Virginia Beach)
- 2017 World Cup (Germany)
- 2017 Indoor Skydiving Championship - Wind Games (Spain)
- 2017 U.S. Skydiving National Championship (Arizona)
- 2017 Indoor National Championship (Virginia Beach)
- 2016 U.S. Skydiving National Championship
- 2016 Indoor Skydiving World Cup (Poland)
- 2016 Mondial World Parachuting Championship (Illinois)
- 2016 Indoor Championship (United States)
- 2016 Indoor Championship (Spain)
- 2015 U.S. Skydiving National Championship (Illinois)
Additional Information
I grew up in Northern Idaho on a farm, riding and competing in motocross, jet skiing, skiing, and a variety of other sports. I am a professional skydiver and wind tunnel coach with over 20,000 skydives including hundreds of demonstration jumps into sporting events, concerts, fireworks shows and charitable events and thousands of hours in the wind tunnel. I love to travel and see the world. I competed for nine years on a National and World Championship skydiving team, won 25 gold medals and recently retired from competition undefeated.
References
- CJ Roane (801) 814-3704 (Former Colleague)
- Rich Castleberry (801) 906-3657 (Business Partner)
Timeline
Professional Competitive Skydiver - SDC Core
05.2014 - 12.2022
Head Sales Associate - iFLY UTAH
03.2007 - Current
Head Coach / Trainer & Manager - iFLY UTAH
03.2007 - Current
Foreclosure Manager - Lundberg Associates
05.1999 - 03.2007