Dusty Hayes
Clanton,AL
Summary
Results-driven individual with over 3 years of experience in project management and implementing cloud-based inventory solutions. Demonstrated success in leading cross-functional teams to seamlessly implement and integrate inventory management systems. Proficient in analyzing business requirements, developing customized solutions, and delivering projects on time and within budget. Committed to optimizing operational efficiency and driving business growth through strategic planning and execution.
Overview
6
6
years of professional experience
Work History
Implementation Consultant
ECI Software Solutions
05.2024 - 10.2024
- Lead implementation of Deacom ERP solutions, including gathering business requirements, configuring the system, and customizing workflows to meet client-specific needs
- Provide comprehensive training to clients on Deacom functionalities, ensuring smooth user adoption and ongoing support to resolve any system issues
- Oversee data migration from legacy systems into Deacom, ensuring data integrity, and develop integrations with other business-critical systems to streamline operations
Full Implementation Manager
Katana Cloud Inventory
12.2023 - 05.2024
- Orchestrated end-to-end implementation projects for SaaS solutions, collaborating closely with cross-functional teams to ensure seamless deployment and adoption
- Developed and executed comprehensive implementation strategies, encompassing requirements analysis, solution design, configuration, testing, training, and post-implementation support
- Leveraged project management to drive iterative development cycles, prioritize tasks effectively, and deliver SaaS solutions on time and within budget
- Established strong relationships with clients, serving as a trusted advisor and advocating for their needs within the organization, resulting in high levels of customer satisfaction and retention
Guided Implementation Manager
Katana Cloud Inventory
04.2023 - 12.2023
- Acted as the primary point of contact for clients throughout the software implementation process, fostering strong relationships and ensuring alignment with their business objectives
- Led collaborative workshops and requirements gathering sessions with clients to understand their needs, translate them into technical requirements, and customize software solutions accordingly
- Developed and executed tailored implementation plans, incorporating client feedback and preferences, to deliver solutions that exceeded expectations and drove customer satisfaction
- Provided ongoing support and guidance to clients post-implementation, including user training, troubleshooting, and identifying opportunities for optimization and expansion of software capabilities
Customer Support Consultant
Katana Cloud Inventory
01.2022 - 04.2023
- Provided timely and effective resolution to customer inquiries and issues via video call, email, and live chat, maintaining a high level of customer satisfaction
- Demonstrated excellent communication skills in conveying technical information in a clear and understandable manner to non-technical customers, ensuring their needs were met
- Utilized CRM systems to accurately document customer interactions, track issues, and identify trends, contributing to continuous improvement initiatives and product enhancements
Industrial Engineer
Flex-N-Gate
09.2020 - 12.2021
- Lead MES Engineer in implementation and improvement of FunnelCloud MES software
- Acting IS Manager in charge of active and future audits
- Implemented lean manufacturing principles to optimize production processes, resulting in a reduction in cycle time and an increase in multi-department efficiencies
- Conducted time and motion studies to identify bottlenecks and inefficiencies in assembly lines, leading to the implementation of process improvements that enhanced productivity and reduced costs
Sales And Leasing Consultant
McKinnon Toyota
09.2019 - 08.2020
- Utilized strong interpersonal skills to build rapport with customers, understand their needs, and recommend suitable vehicle options
- Demonstrated expert product knowledge of various car models, features, and financing options to guide customers through the decision-making process and facilitate informed purchasing decisions
- Implemented effective sales techniques, such as active listening, objection handling, and upselling, to maximize sales opportunities and exceed monthly sales targets
Outbound Supervisor
Southeastern Freight Lines
04.2019 - 09.2019
- Oversaw the outbound logistics operations, including scheduling, routing, and tracking of shipments, ensuring timely and accurate delivery to customers while optimizing freight costs
- Implemented efficient loading and unloading procedures, streamlining warehouse operations and minimizing turnaround times for outbound shipments
- Led a team of freight handlers, providing training, coaching, and performance feedback to ensure adherence to safety protocols, quality standards, and productivity goals
Continuous Improvement Engineer
STERIS Corporation
05.2018 - 03.2019
- Facilitated cross-functional collaboration to identify opportunities for process optimization, cost reduction, and quality improvement, resulting in an increase in operational efficiency
- Implemented Lean Six Sigma methodologies to analyze workflows, identify root causes of inefficiencies, and develop data-driven solutions that drove continuous improvement initiatives
- Conducted regular audits and performance evaluations to assess the effectiveness of implemented improvements, leveraging metrics and KPIs to track progress and ensure sustained results
Education
Bachelor of Commerce - Operations Management
The University of Alabama
Tuscaloosa, AL05.2018
Skills
- ERP/MRP Software
- Customer Support
- SaaS Support
- SaaS Implementation
- Business analysis
- Customer relationship management (CRM)
- Issue troubleshooting
- Conflict resolution
- Project management
- Client training
Websites
Timeline
Implementation Consultant
ECI Software Solutions
05.2024 - 10.2024
Full Implementation Manager
Katana Cloud Inventory
12.2023 - 05.2024
Guided Implementation Manager
Katana Cloud Inventory
04.2023 - 12.2023
Customer Support Consultant
Katana Cloud Inventory
01.2022 - 04.2023
Industrial Engineer
Flex-N-Gate
09.2020 - 12.2021
Sales And Leasing Consultant
McKinnon Toyota
09.2019 - 08.2020
Outbound Supervisor
Southeastern Freight Lines
04.2019 - 09.2019
Continuous Improvement Engineer
STERIS Corporation
05.2018 - 03.2019
Bachelor of Commerce - Operations Management
The University of Alabama
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