Dusty Yhan
San Diego,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Rental Agent
Enterprise Holdings
San Diego , CA
08.2023 - Current
- Greeted customers and provided excellent customer service.
- Verified rental eligibility by checking driver's license, insurance card, credit card information, and other required documents.
- Provided detailed explanation of rental policies and procedures to customers.
- Calculated total cost for rental including taxes, fees, and other charges.
- Processed payments using cash or credit cards in accordance with company policies.
- Completed paperwork associated with each transaction accurately and efficiently.
- Assisted customers in selecting appropriate vehicle based on their individual needs.
General Manager
Graham c stores
Wadsworth, IL
08.2002 - 06.2023
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Administered employee discipline through verbal and written warnings.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Prepared staff work schedules and assigned team members to specific duties.
Tax Professional
H and R Block
Round Lake Beach , IL
01.2018 - 04.2023
- Prepared and filed federal, state, and local income taxes for individuals and businesses.
- Reviewed client information to ensure accuracy of all documents submitted for filing.
- Identified potential deductions and credits applicable to each client's return.
- Gathered necessary documentation from clients in order to accurately prepare returns.
- Developed relationships with clients by providing excellent customer service throughout the entire process.
- Generated reports summarizing findings from completed work assignments.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
Education
High School Diploma -
Serra High School
San Diego, CA06-1994
Skills
- Lead Conversion
- Contract Management
- Maintenance Management
- Prospecting
- Adaptability and Flexibility
- Safe Food Handling
- Cash and credit card transactions
- Customer Transactions
- Problem-solving abilities
- Team Collaboration
- Customer Service
Timeline
Rental Agent
Enterprise Holdings
08.2023 - Current
Tax Professional
H and R Block
01.2018 - 04.2023
General Manager
Graham c stores
08.2002 - 06.2023
High School Diploma -
Serra High School