WHITLEY BRIGHT

• Greeted customers and provided excellent customer service.
• Completed paperwork such as rental agreements, credit card forms, accident reports. accurately and efficiently.
• Inspected returned vehicles for damage upon return; recorded damages on check-in sheet; notified management if additional charges were necessary.
• Collected money, provided change and recorded transactions on receipts.
• Reviewed daily sales transactions and analyzed for errors.

oversees the day to day operation to ensure my route is ran smoothly

• Organized medical records to ensure accuracy in patient information.
• Provided exceptional customer service during interactions with clients.
• Utilized GPS navigation technology for efficient routing of deliveries.
• Adhered to HIPAA regulations when handling sensitive materials.
• Recorded accurate mileage for each delivery route.
• Managed multiple routes concurrently while meeting all deadlines.
• Trained new couriers on delivery routes, handling procedures, and company policies, contributing to team efficiency and consistency.

• Followed up on unpaid or denied claims in a timely manner.
• Processed credit card payments from patients for medical services rendered.
• Participated in ongoing training sessions to stay abreast of changing industry trends and best practices.
• Verified patient insurance eligibility and coverage for medical services rendered.
• Resolved billing discrepancies with insurance companies and patients.
• Responded promptly to customer inquiries regarding billing disputes or discrepancies.
• Tracked payments received from third-party payers such as Medicare and Medicaid providers.
• Corrected, completed and processed claims for payer codes.
• Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.