Tyler Green
La Marque
Summary
Dynamic Waiter with 5 years in FOH and BOH functions. Engaging communicator with exceptional customer service and food handling skills. Capable of memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.
Experienced with customer service, sales techniques, and client communication. Utilizes negotiation skills to secure favorable rental agreements. Track record of fostering repeat business through attentive service and relationship-building.
Overview
11
11
years of professional experience
Work History
Rental Sales Agent
Avis Budget Group
Texas City, TX
09.2022 - Current
- Managed rental transactions, ensuring accuracy and compliance with company policies.
- Developed strong customer relationships, enhancing satisfaction and retention rates.
- Trained new staff on operational procedures and customer service best practices.
- Implemented process improvements, increasing efficiency in vehicle allocation procedures.
- Monitored inventory levels, coordinating timely vehicle maintenance and availability.
Server
Rainforest Cafe
Galveston, TX
05.2017 - 03.2021
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens..
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Documented food orders and ran items to guest tables in dining room.
- Reset tables between guests, including refilling condiments and wiping down all surfaces.
- Completed final preparations of dishes and quickly delivered items to customers.
- Relayed orders and special requests to cooks.
- Calculated charges, issued table checks and collected payments from customers.
- Handled special customer requests such as separate checks and menu substitutions.
- Provided timely checks on guest needs and brought requests.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Restocked tables, wait staff areas and order staging areas.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Discussed dining menu information to aid in decision process for senior residents.
- Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
- Served plated dinners, oversaw buffet-style dinners and passed hors d'oeuvres for parties.
- Refilled drinks at 3-4 tables throughout service areas, checking in with diners about specific needs.
- Plated food and assessed plate presentation to maintain highest standard of food quality.
- Took over 50 daily orders to tables from kitchen area.
Host
Rainforest Cafe
Galveston, TX
03.2015 - 08.2017
- Greeted guests and gathered information to seat groups or place on waitlist.
- Answered telephone to provide dining information and take party reservations.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Notified server after seating parties in section to facilitate prompt service.
- Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Offered preferred tables and other special accommodations to VIP customers.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Tracked seated guests and available seating using the Aloha seating system.
- Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Helped to plan and execute parties for more than 10 or more guests, including coordinating menus and preparing tables.
Education
Some College (No Degree) - General Studies
Galveston College
Galveston, TXSkills
- Dining customer service
- Wine pairings
- Table Bussing
- Table setting arrangements
- Menu memorization
- Point of Sale (POS) system operations
- Price memorization
- Liquor, wine and food service
- Food safety understanding
- Effective customer upselling
- Safe food handling
- Menu knowledge
- Service prioritization
- Regulatory compliance
- Seating assignment preparation
- Relationship management
- Team player mentality
- Rental transactions
- Reservations
- Up-selling tactics
- Rental document management
- Cleaning and sanitizing
- Store maintenance
Timeline
Rental Sales Agent
Avis Budget Group
09.2022 - Current
Server
Rainforest Cafe
05.2017 - 03.2021
Host
Rainforest Cafe
03.2015 - 08.2017
Some College (No Degree) - General Studies
Galveston College