Dustyn Fett
Norton Shores,MI
Summary
Proven Account Manager with a track record of enhancing client satisfaction and retention at Canteen Vending through exceptional customer service and strategic account management. Skilled in business development and teamwork, adept at resolving escalated issues, and increasing engagement rates. Demonstrates patience, resilience, and a commitment to quality, driving positive outcomes and client loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Customer Relations
Meijer
- Managed customer relations on ongoing basis to maximize customer retention.
- Developed targeted marketing campaigns for specific customer segments, increasing engagement rates among clients.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Account Manager
Canteen Vending
05.2016 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
Education
Associate of Science - Business
Muskegon Community College
Muskegon, MI04.2012
Skills
- Customer Relations
- Patience and resilience
- Account Management
- Account Updates
- Teamwork and Collaboration
- Product Knowledge
- Business Development
- Schedule Management
Timeline
Account Manager
Canteen Vending
05.2016 - Current
Customer Relations
Meijer
Associate of Science - Business
Muskegon Community College