Dustyn Graham
Mustang,OK
Summary
Dynamic Shop Manager with expertise in customer service, employee management, and safety compliance. Proven track record in process improvements that enhance customer satisfaction and optimize team performance.
Overview
19
19
years of professional experience
Work History
Shop Manager
Take 5 Oil Change
Newcastle, OK
03.2023 - Current
- Oversaw daily operations ensuring compliance with safety and quality standards.
- Trained and mentored staff on service protocols and equipment usage.
- Managed inventory levels, optimizing stock for operational efficiency.
- Implemented process improvements reducing service time and enhancing customer satisfaction.
- Developed schedules to align staffing with peak service hours effectively.
- Conducted regular audits of service performance and employee compliance.
- Fostered a positive team environment through effective communication and conflict resolution strategies.
- Analyzed customer feedback to identify areas for operational enhancement and training needs.
- Managed inventory control, cash control, and store opening and closing procedures.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
Premier Service Consultant
AT&T
Edmond, OK
05.2021 - 01.2023
- Provided expert guidance on product features and services to enhance customer satisfaction.
- Resolved complex customer issues through effective problem-solving and communication skills.
- Streamlined service processes, improving response time and efficiency in customer interactions.
- Collaborated with cross-functional teams to implement service initiatives that increased operational effectiveness.
- Trained new consultants on service protocols, enhancing team performance and knowledge retention.
- Developed training materials for ongoing staff development, fostering a culture of continuous improvement.
Manager of Pressure Pumping Operations
Halliburton Energy Services
El Reno, OK
11.2016 - 02.2021
- Led cross-functional teams to enhance operational efficiency and streamline project execution.
- Developed and implemented strategic plans to optimize resource allocation and reduce costs.
- Mentored junior staff, fostering professional growth and improving team performance metrics.
- Analyzed market trends to inform decision-making and drive business growth initiatives.
- Facilitated continuous improvement initiatives, resulting in enhanced service delivery standards.
- Oversaw compliance with safety regulations, ensuring adherence across all operations.
- Managed budgets effectively, tracking expenditures to ensure financial accountability and sustainability.
- Maintained professional, organized, and safe environment for employees and patrons.
Loading Supervisor
UPS
Oklahoma City, OK
07.2013 - 09.2016
- Supervised loading operations to ensure timely dispatch of packages.
- Coordinated team activities to optimize workflow efficiency and productivity.
- Trained new employees on safety protocols and operational procedures.
- Implemented process improvements resulting in reduced loading times.
- Monitored compliance with safety regulations during loading operations.
- Managed daily loading schedules for optimal use of resources and timely deliveries.
Pump Supervisor
Halliburton Energy Services
Duncan, OK
03.2013 - 09.2016
- Supervised daily operations to ensure compliance with safety and quality standards.
- Coordinated workflow among team members to enhance productivity and efficiency.
- Mentored junior staff on operational best practices and safety protocols.
- Implemented process improvements that reduced downtime and increased output consistency.
- Managed inventory levels, ensuring adequate supply chain support for ongoing operations.
- Analyzed performance metrics to identify areas for improvement in service delivery.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
District Manager in Training
Leslie's Pool Supplies
Edmond, OK
10.2010 - 07.2013
- Led training programs to enhance team skills and knowledge in pool supply management.
- Streamlined inventory processes to improve stock accuracy and reduce discrepancies.
- Developed and implemented strategies for increasing customer satisfaction and retention rates.
- Monitored daily operations to ensure compliance with company policies and safety standards.
- Collaborated with cross-functional teams to optimize store performance and operational efficiency.
- Provided ongoing coaching and mentorship to store managers, cultivating a culture of excellence in operations management and customer service.
- Oversaw budgeting processes, ensuring resource allocation aligned with strategic business objectives.
Signal Support Specialist (25U)
US Army
Augusta, GA
10.2007 - 02.2012
- Operated and maintained advanced communication systems for seamless information transfer.
- Conducted troubleshooting and repair of signal equipment, ensuring operational readiness.
- Implemented training programs for personnel on signal support procedures and equipment use.
- Coordinated communication support during tactical operations to enhance mission effectiveness.
- Analyzed system performance data to identify areas for improvement and optimize functionality.
- Ensured uninterrupted power supply within the unit''s area of operations through installation, operation, and maintenance of generator sets.
- Increased efficiency in equipment management, conducting inventory and maintenance checks on assigned communication assets.
Education
ASE Certification - Ford FACT (Ford Accelerated Credential Training)
Universal Technical Institute
Dallas, TX03-2014
High School Diploma -
Lawton Public Schools
Lawton, OK05-2007
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Employee motivation
- Employee scheduling
- Customer engagement
- Policy enforcement
- Store operations
Accomplishments
- Was the youngest NCOIC in the history of my company at 19 years old in 2009.
- Presidents Club Winner 2010 (Leslie's Pool Supplies)
- Presidents Club Winner 2011 (Leslie's Pool Supplies)
- Presidents Club Winner 2012 (Leslie's Pool Supplies)
- Accepted into special services international crew in 2014 (Halliburton)
- Supervised a crew of 46 service operators in 2014 (Halliburton).
- Was #1 in the region Q1 in 2025 (Take 5)
- Was #1 in the company Q2 in 2025 (Take 5)
- Top 7% of the company for Q1 in 2026 (Take 5)
Timeline
Shop Manager
Take 5 Oil Change
03.2023 - Current
Premier Service Consultant
AT&T
05.2021 - 01.2023
Manager of Pressure Pumping Operations
Halliburton Energy Services
11.2016 - 02.2021
Loading Supervisor
UPS
07.2013 - 09.2016
Pump Supervisor
Halliburton Energy Services
03.2013 - 09.2016
District Manager in Training
Leslie's Pool Supplies
10.2010 - 07.2013
Signal Support Specialist (25U)
US Army
10.2007 - 02.2012
ASE Certification - Ford FACT (Ford Accelerated Credential Training)
Universal Technical Institute
High School Diploma -
Lawton Public Schools
Presidents Club Winner 2010
Raised a failing stores ebitda by 16.9%, vice president of the company pulled strings to allow me to go due to me not being in role for a full year.