Dutchie Bright
Waxahachie,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Very experienced in managing the SWA Quality Control team using Southwest's golden rule. Created positive relationships with other Technical Operation departments to create a positive, compliant work environment.
Overview
20
20
years of professional experience
Work History
Dallas Quality Control Manger
Southwest Airlines
05.2019 - Current
- Responsible for Intermediate Quality Control operation in Dallas to include; HRON/LRON, Receiving Inspection, DAL Line Relief Shops, DAL Engine Shop and DAL HC Check
- Responsible for operational manpower requirements for DAL Intermediate QC Operation.
- Monitored staff organization and suggested improvements to daily and long term functionality.
- Collaborated with cross-functional teams to identify potential areas of improvement in production processes, leading to enhanced product quality in different areas of the operation.
- Implemented data-driven decision-making strategies, enabling more accurate identification of trends and areas for improvement. These areas include manpower, tooling resources, task assignment.
- Cultivated interpersonal skills by building positive relationships with QC Supervisors, Inspectors and other departments.
PHX Quality Control Manager
Southwest Airlines
12.2009 - 05.2019
- Responsible for PHX Quality Control operation to include HRON/LRON, Line and Hangar Shops, Receiving Inspection, and HC Check Operations.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Maximized quality and reduced cost by maintaining QC objectives through manpower planning.
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Maintained relationships with Inspectors and other departments to ensure a positive work environment.
DAL Quality Control Supervisor
Southwest Airlines
09.2008 - 12.2009
- Supervised and directed quality control Inspectors through effective mentoring, coaching and work delegation.
- Reviewed documentation such as Engineering Authorizations, Heavy Check Work packages, and Maintenance Tasks for accuracy and compliance.
- Coordinated with other departments to plan, execute, and complete planned work in a compliant manner.
- Maintain relationships with Quality Control and other support groups.
Production Control Supervisor
Southwest Airlines
09.2007 - 09.2008
- Scrutinized production output and identified areas for improvement.
- Planned milestone calendar for internal Heavy Checks.
- Investigated part and product requirements for internal Heavy Checks
- Performed Pre and Post Check summary meetings to identify issues for improvement in Check performance.
- Communicated Heavy Check requirement with required departments.
Quality Control Manager
Cascade Aerospace
08.2004 - 09.2007
- Established and tracked quality department goals and objectives.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Managed RII program at Cascade Aerospace.
Education
Airframe And Powerplant License - Aircraft Mechanics
Idaho Aero Technicians
Rexburg08.1991
Skills
- Interpersonal Communication
- Policy Reinforcement
- Effective Multitasking
- Compliance understanding
Timeline
Dallas Quality Control Manger
Southwest Airlines
05.2019 - Current
PHX Quality Control Manager
Southwest Airlines
12.2009 - 05.2019
DAL Quality Control Supervisor
Southwest Airlines
09.2008 - 12.2009
Production Control Supervisor
Southwest Airlines
09.2007 - 09.2008
Quality Control Manager
Cascade Aerospace
08.2004 - 09.2007
Airframe And Powerplant License - Aircraft Mechanics
Idaho Aero Technicians