Duwana Harvin
McDonough,GA
Summary
Seasoned Professional With A Proven Track Record At Excelling In Customer Service. Demonstrates Honesty And A Strong Work Ethic, Enhancing Team Efficiency, And Customer Satisfaction. Reaching To Obtain A Position That Will Allow Me To Utilize My Full Potential While Consistently Exceeding Employer Expectations Without Compromising On Service Quality
Overview
14
14
years of professional experience
Work History
Deli Clerk
Publix
03.2024 - 06.2024
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Customer Service Cashier
Publix
03.2018 - 03.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
PSE Clerk
United States Post Office
09.2023 - 12.2023
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Loaded and unloaded shipping containers and vehicles.
- Increased efficiency in mail handling by training new staff on USPS procedures and guidelines.
Cashier/ Shift Leader
Church's Chicken
06.2010 - 08.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Supervised And Led Staff
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Cross Creek High School
Augusta, GA05.2009
Skills
- Customer Service
- Cleanliness and sanitation
- Honesty and Integrity
- Strong Work Ethic
- Equipment Safety
- Hospitality Service Expertise
- POS System Operation
- Cash Handling
- Product Knowledge
- Package Handling
- Shipping and Receiving
- Mail Sorting
Timeline
Deli Clerk
Publix
03.2024 - 06.2024
PSE Clerk
United States Post Office
09.2023 - 12.2023
Customer Service Cashier
Publix
03.2018 - 03.2024
Cashier/ Shift Leader
Church's Chicken
06.2010 - 08.2019
High School Diploma -
Cross Creek High School
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