Duy Trinh
Westminster,CA
Summary
Empathetic nursing student with management experience in high-pressure environments. Ten years of customer service experience at In-N-Out Burger, focusing on effective communication and team development. Core values of humility, high standards, and resilience developed through extensive work experience. Ready to utilize these skills in a nursing role.
Overview
10
10
years of professional experience
Work History
Associate
In-N-Out Burger
Irvine, California
11.2016 - Current
- Consistently worked in a 20-person operation, focusing on serving fresh, high-quality burgers and fries in a team-based environment.
- Uses empathy and humility to elevate the customer/patient experience
- Adaptable and resilient in high-stress situations, managing multiple roles while maintaining high quality
Nursing Student
West Coast University
Anaheim, California
10.2024 - 03.2027
- Consistently changing clinical rotations across various departments to gain more nursing experience
- Observed and assessed patients, noting any changes to the supervising registered nurse.
- Assisted patients with ADLs such as feeding, ambulating, changing
- Provided emotional support for patients undergoing anxiety attacks and depression.
Shift Manager
In-N-Out Burger
Irvine, California
01.2024 - 01.2025
- Directed 20-person operations on a daily basis selling over 5000 burgers/day
- Resolved customer complaints through therapeutic communication and humility
- Trained and developed employees to become competent Associates that uphold quality, friendliness, and cleanliness
- Fostered team-based environment through communication, leadership, and authenticity
Education
Bachelor of Science - Nursing
West Coast University
Anaheim, CA03-2027
Bachelor of Science - Public Health Sciences
University of California, Irvine
Irvine, CA01-2020
Skills
- BLS Certified
- Time management
- Customer service experience
- Detail-oriented
- Management/leadership experience
- Maintains communication at high level
Accomplishments
Inspirational Leadership Award - In-N-Out Burgers 4th Manager's Conference
References
References available upon request.
Education and Training
other,other
Timeline
Nursing Student
West Coast University
10.2024 - 03.2027
Shift Manager
In-N-Out Burger
01.2024 - 01.2025
Associate
In-N-Out Burger
11.2016 - Current
Bachelor of Science - Nursing
West Coast University
Bachelor of Science - Public Health Sciences
University of California, Irvine