Duyen Duong
Richardson,TX
Summary
Healthcare quality and risk professional focused on compliance auditing, incident review, and improvement tracking. Partners with leaders and staff to identify hazards, recommend process changes, and support safer work conditions, stronger compliance, and better quality results.
Overview
8
8
years of professional experience
Work History
QUALITY RISK COORDINATOR
Encompass Health
Richardson, TX
10.2022 - 10.2026
- Supported compliance efforts with regulatory agencies, accrediting bodies, corporate policies, and hospital procedures while helping implement risk, quality assessment, and improvement programs with Director of Quality.
- Reviewed RL6 incident reports with committee and staff to address potential workplace threats or hazards and support safer work conditions.
- Guided staff on risk-management best practices during meetings, new hire orientation, and day-to-day interactions.
- Tracked progress on organizational risk reduction, patient satisfaction, and fall rates to support goal achievement.
- Prepared presentation materials for quarterly meetings with solutions and program updates that enhanced risk management and quality measures.
- Reviewed current processes with Director of Quality to identify improvement opportunities and increase efficiency.
- Kept accurate records and meeting minutes for identified risks, mitigation steps, credentialing files, and related documents.
- Created reports and presentations summarizing findings and recommending process changes to address identified risks.
- Maintained data accuracy within risk-management systems for quarterly meeting review.
- Documented risk-mitigation plans for review with senior leadership.
- Recommended risk-reduction controls during committee meetings, staff huddles, and one-on-one discussions with department leaders.
- Managed project activities for hospital initiatives for events such as Employee Safety Week, Hospital Diversity Committee, and related initiatives.
CERTIFIED PHARMACY TECHNICIAN
Sam's Club
Grand Prairie, TX
01.2019 - 01.2022
- Calculated dosages accurately, dispensed medications, prepared prescription labels, and filled 180+ prescriptions per day for pharmacist review.
- Maintained cleanliness and functionality of pharmacy and equipment to support operational efficiency.
- Supported quality assurance and control efforts in compliance with HIPAA, Texas State Board of Pharmacy, CDC, and OSHA regulations.
- Maintained patient files and computer records for prescriptions and vaccinations.
- Processed cash, credit, debit, and personal check transactions, ensuring accurate handling during 50+ daily sales.
- Completed purchases through point-of-sale systems.
- Delivered customer service and implemented loss prevention strategies in targeted store areas to enhance operational efficiency.
- Provided translation support in Spanish and Vietnamese to assist communication.
Education
BACHELOR OF SCIENCE WITH HONORS - ALLIED HEALTH
Texas A&M University
College StationSkills
- Risk management
- Regulatory compliance
- Compliance auditing
- Quality improvement
- Process improvement
- Patient safety
- Project management
- Attention to detail
- Problem solving
- Interpersonal communication
- Teamwork and collaboration
- Adaptability and flexibility
- Strong work ethic
- Reliability
- Reliability
Personal Information
Title: Quality Risk Coordinator
LANGUAGES
Vietnamese, Spanish
AWARDS
Employee of the Month- January 2025, Employee of the Quarter- Q4 2023, Employee of the Month- October 2023, Employee of the Month- September 2026
Timeline
QUALITY RISK COORDINATOR
Encompass Health
10.2022 - 10.2026
CERTIFIED PHARMACY TECHNICIAN
Sam's Club
01.2019 - 01.2022
BACHELOR OF SCIENCE WITH HONORS - ALLIED HEALTH
Texas A&M University