Tammie Strange
Houston,Texas
Summary
Dynamic Quality Risk Coordinator at Vibra Hospital-LTAC, skilled in regulatory compliance and quality improvement. Successfully enhanced patient safety through strategic process optimization and effective communication. Proven track record in employee training and incident reporting, driving significant improvements in patient satisfaction and care outcomes. Passionate about fostering a culture of excellence in healthcare.
Overview
37
37
years of professional experience
Work History
Quality Risk Coordinator
Vibra Hospital-LTAC
Houston, Texas
11.2023 - Current
- Implemented companies' robust process improvement initiatives to enhance patient safety and quality of care.
- Monitors hospital performance metrics in all clinical areas for optimizing patient safety and care outcomes.
- Provided comprehensive training to new employees on compliance, risk management, and patient rights in the hospital. (Monthly New Employee Orientation)
- Managed patient complaints, grievances, and satisfaction surveys by promptly addressing concerns. Tracked and recorded incidents, and involved leaders that affect improving patient satisfaction scores, Google reviews, and patient surveys.
- Reported monthly quality improvement data to the Quality Assessment and Performance Improvement (QAPI), Medical Executive Committee (MEC), and annual Governing Board (GB), ensuring transparency and accountability for performance.
- Collaborated with the chief of staff to identify and address clinical quality concerns on acute outs, mortality, code blues, and rapid responses, fostering open communication.
- Prepared for Joint Commission (JC) accreditation, CLIA, and interpreting data from CAP that reflects our facility's adherence to regulatory standards and guidelines.
- Managed and tracked various service contracts for quality improvement and patient safety initiatives.
- Follows and tracks clinical departments for LTRAX submissions within the allotted time frame. Work with floor nurses, house supervisors, quality nurses, and EOC to continuously improve processes.
- Assists in root cause analysis (RCA) and sentential events (SE) of adverse events, develops corrective action plans for process improvement plans (PIP), tracks near misses, monitors all activity on patient concerns, and works with corporate leaders to implement evidence-based (EB) strategies for reducing fallouts.
Laboratory Assistant/Technician II
Champions Laboratories
Houston, Texas
03.2020 - 03.2023
- Prepared samples for analysis of blood, urine, saliva, fluids, ensuring accuracy and adherence to lab standards
- Assisted with routine laboratory procedures, contributing to the efficient operation of the lab
- Recorded and documented results meticulously, maintaining accurate and reliable data
- Collaborated effectively with the lab team to achieve common goals
- Followed safety protocols diligently to maintain a safe working environment
- Prepared reagents and solutions, ensuring the quality and accuracy of lab materials
- Maintained a clean and organized lab, contributing to a safe and efficient workspace
- Performed routine lab tasks efficiently, demonstrating proficiency and attention to detail
Laboratory Service Representative/Phlebotomist II
Memorial Herman Diagnostic Laboratory
Houston, Texas
03.2008 - 09.2015
- Accurately entered patient information into the laboratory system, maintaining comprehensive records
- Determined the correct insurance or managed care provider for each patient, facilitating timely billing and reimbursement
- Collected and spun patient samples according to established procedures, ensuring sample integrity
- Assisted samples to the main laboratory in a timely manner, contributing to efficient workflow with using logistics
- Consistently followed Joint Commission policies and adhered to state and federal regulations, upholding safety and compliance standards
Laboratory Assistant
UT MD Anderson Cancer
Houston, Texas
05.1999 - 08.2007
- Performed many phlebotomy procedures, including finger sticks, CVC lines, long lines, Groshong lines, PICC lines, ABG, and arterial lines, ensuring patient safety and accurate sample collection.
- Successfully performed timed tests, such as glucose tolerance tests, ensuring accurate results and adherence to established procedures.
- Developed strong communication and interpersonal skills while interacting with patients, ensuring a positive and reassuring experience during procedures.
Laboratory Assistant
Texas College Of Medical Careers
11.1987 - 05.1988
- Assisted in preanalytical phases of laboratory testing, ensuring accurate and timely sample collection, processing, and storage
- Collaborated with laboratory staff to optimize workflows and improve efficiency, contributing to a seamless patient experience
- Maintained a thorough understanding of laboratory protocols and procedures, ensuring adherence to best practices
- Demonstrated proficiency in handling and processing various types of laboratory samples, maintaining specimen integrity
- Successfully implemented new laboratory procedures and technologies, improving accuracy and turnaround times
- Utilized laboratory information systems to manage patient data and track testing results, ensuring data integrity and accuracy
- Participated in ongoing professional development activities, staying abreast of advancements in laboratory science and technology
- Developed a strong foundation in laboratory safety practices, adhering to rigorous protocols and guidelines
Education
Some College (No Degree) - Laboratory Assistant
Texas College Of Medical Careers
Houston, TX12-2026
MHA - Healthcare Administration
University Of Phoenix
Phoenix, AZ08.2016
BSAA - Human Development
Stephen F. Austin State University
Naco, AZ12.1999
Skills
- Regulatory compliance
- Quality improvement
- Patient safety
- Data analysis
- Healthcare documentation
- Process optimization
- Effective communication
- Team collaboration
- Employee training
- Strategic planning
- Time management abilities
- Risk assessment
- Team leadership
- Quality management
- Process improvement
- Customer service
- Incident reporting
Goals
- Studying to sit for the CPPS and CPHQ certifications for 2025
Timeline
Quality Risk Coordinator
Vibra Hospital-LTAC
11.2023 - Current
Laboratory Assistant/Technician II
Champions Laboratories
03.2020 - 03.2023
Laboratory Service Representative/Phlebotomist II
Memorial Herman Diagnostic Laboratory
03.2008 - 09.2015
Laboratory Assistant
UT MD Anderson Cancer
05.1999 - 08.2007
Laboratory Assistant
Texas College Of Medical Careers
11.1987 - 05.1988
Some College (No Degree) - Laboratory Assistant
Texas College Of Medical Careers
MHA - Healthcare Administration
University Of Phoenix
BSAA - Human Development
Stephen F. Austin State University
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