Dvaunte Evans
Modesto,CA
Summary
Dynamic IT professional with over 5 years of experience in IT infrastructure management, technical troubleshooting, and software implementation. Proven track record of aligning technology solutions with business objectives, enhancing system efficiency, and resolving high-impact technical issues. Skilled at leading IT projects and driving innovation to achieve operational success. Eager to leverage advanced technical expertise to contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
IT System Support Specialist
T3 Direct Marketing
Modesto, United States
07.2022 - Current
- Delivered end-to-end technical support, resolving an average of 30+ user issues per week with a 95% first-call resolution rate.
- Administered user accounts, permissions, and configurations, streamlining onboarding processes and reducing setup times by 15%.
- Monitored and maintained system efficiency, implementing proactive upgrades that improved system reliability by 25%.
- Spearheaded system audits, ensuring adherence to IT security protocols and mitigating potential vulnerabilities.
- Effectively communicated with stakeholders and team members, aligning IT projects with organizational goals.
IT Support Engineer
Amazon OAK4 Fulfillment Center
Modesto, United States
06.2020 - 07.2022
- Troubleshot Autonomous Mobile Robots (AMRs), reducing downtime by 20% and maintaining seamless workflows.
- Resolved technical issues for worker stations and devices, managing 25+ daily tickets to ensure operational continuity.
- Improved conveyor line uptime through proactive error resolution, minimizing operational disruptions.
- Developed detailed maintenance logs and implemented preventive maintenance plans, reducing recurring issues by 30%.
- Collaborated with cross-functional teams to optimize system performance and ensure compliance with safety protocols.
Education
Associate of Science - Computer And Information Sciences
Modesto Junior College
Modesto, CA05-2024
Skills
- IT Infrastructure Management
- Virtualization and Cloud Technologies (AWS, Azure)
- Microsoft 365 Administration
- Active Directory Management
- Operating Systems (Windows, macOS, Linux)
- Hardware Diagnostics & System Administration
- Technical Troubleshooting & Problem Solving
- Scripting Languages (Python, PowerShell)
- IT Documentation & Process Optimization
- ServiceNow & Jira Ticketing Systems
- Effective Communication & Team Collaboration
- Project Leadership & Management
Key Projects
- Automated Reporting Tool: Designed a Python-based tool to streamline data analysis and reporting for IT operations, reducing manual effort by 40%.
- System Migration: Led a team in migrating 150+ user accounts to Microsoft 365, ensuring zero data loss and minimal downtime.
Timeline
IT System Support Specialist
T3 Direct Marketing
07.2022 - Current
IT Support Engineer
Amazon OAK4 Fulfillment Center
06.2020 - 07.2022
Associate of Science - Computer And Information Sciences
Modesto Junior College
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