Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pablo Gallardo

Miami,Florida

Summary

I'm an efficient team member I strive in my ability to be productive and complete given tasks quickly. I have skills in conflict resolution, communication, and time management. I excel in active listening, empathy, and problem-solving which are crucial for success in my work. I am committed to maintaining positive experiences for anyone I assist and building strong relationships.

Overview

2
2
years of professional experience

Work History

Customer Service Team Member

Michaels Arts and Crafts
Miami, FL
10.2023 - Current
  • Greeted customers and provided prompt, courteous service.
  • Responded to customer inquiries via phone, email, and in person.
  • Processed payments using cash registers and credit card machines.
  • Built relationships with customers through friendly conversations.
  • Ensured store shelves were stocked appropriately with merchandise items.
  • Adhered strictly to company policies and procedures when dealing with customers.
  • Assisted with training new employees in customer service protocols.
  • Answered customer inquiries with courtesy and accuracy.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Explained product details and care to potential customers.

Summer Camp Counselor Volunteer

My Family Summer Camp
Miami, FL
06.2022 - 07.2022
  • Supervised campers during meals and other activities to ensure the safety of all participants.
  • Guided campers in resolving conflicts or issues that arose between them.
  • Encouraged positive social interactions among campers from different backgrounds by organizing team-building exercises.
  • Engaged children in arts and crafts, singing, sports activities, games, and field trips while maintaining a safe environment.
  • Helped campers build confidence and self-esteem through consistent guidance and mentoring.
  • Monitored for signs of physical and emotional distress and stopped activities to administer care when appropriate.
  • Promoted a fun, safe, and inclusive environment by monitoring the activity of campers to identify and address behavioral issues.
  • Assisted with transporting and escorting program participants to, from, and within program activity locations and on external trips.
  • Planned, organized, facilitated, and promoted diverse recreational programs.

Education

High School Diploma -

Miami Coral Park Senior High School
Miami, FL
06-2024

Skills

  • Customer inquiries
  • Management collaboration
  • Cash Handling
  • Payment Processing
  • Complaint resolution
  • Staff Training
  • In-store support
  • Computer Skills
  • Personnel Supervision
  • Active Listening
  • Equipment Maintenance

Languages

English
Professional
Spanish
Professional

Timeline

Customer Service Team Member

Michaels Arts and Crafts
10.2023 - Current

Summer Camp Counselor Volunteer

My Family Summer Camp
06.2022 - 07.2022

High School Diploma -

Miami Coral Park Senior High School

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Pablo Gallardo