Dwaine Crain
Terrell,Texas
Summary
Resourceful and reliable worker with excellent problem-solving skills and attention to detail. Proven to identify and resolve small and complex issues to provide excellent client services.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
25
25
years of professional experience
Work History
ELM Stand by and Watch Technician
ELM Utility Services
1506 Capital Ave, Suite 100, Plano TX , 75074
06.2024 - Current
- Maintained a safe work environment by enforcing company policies, procedures, and regulatory standards throughout each project phase.
- Increased client satisfaction with clear communication, timely updates, and quick resolution of issues.
- Mitigated risks by conducting thorough site assessments and implementing appropriate safety measures.
- Collaborated with project managers and team members for successful completion of excavation projects.
- Collaborated closely with colleagues from various departments, sharing insights gained from hands-on experience as an Underground Utility Locator.
- Maintained strict adherence to industry standards and best practices while performing daily tasks related to locating underground utilities.
- Promoted safe digging practices among construction crews through regular communication about the importance of proper utility location techniques.
- Increased safety on job sites by promptly reporting any discrepancies in utility locations or markings to supervisors.
- Maintained equipment functionality by routinely inspecting, cleaning, and calibrating electronic locating devices used for finding underground utilities.
- Conducted precise underground utility location using electromagnetic and ground-penetrating radar technologies.
- Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
FABRICATION WELDER
GH CRANES AND COMPONENTS
Terrell, Texas
03.2017 - Current
- Proficient in using welding machines and tools such as MIG, TIG, stick welders, plasma cutters and oxy-acetylene torches to fabricate steel parts
- Read blueprints or work orders to determine job instructions or specifications
- Collaborated with other welders to complete projects in a timely manner
- Demonstrated strong problem solving skills when faced with unexpected challenges during the fabrication process
- Operated overhead cranes and hoists safely to move large components into position for welding
- Participated in team meetings designed to discuss design improvements or changes required on existing products
- Fabricated components from blueprints or sketches according to established procedures and standards
DETENTION OFFICER
KAUFMAN COUNTY SHERIFFS DEPT
Kaufman, Texas
04.2016 - 01.2017
- Responded quickly to emergency situations using appropriate de-escalation techniques
- Developed strong communication skills while interacting with inmates and staff members
- Conducted security checks in detention facilities to ensure compliance with safety standards
- Handcuffed and removed specified inmates from holdover cells to escort to and from arraignments
- Performed regular cell inspections to identify any potential safety issues
- Assisted with searches for contraband items within the facility premises
- Ensured that all rules and regulations were followed by inmates in the facility
- Controlled disruptive behavior with suitable verbal orders or appropriate use of physical force
911 EMERGENCY DISPATCHER
TERRELL POLICE DEPT
Terrell, Texas
06.2013 - 04.2014
- Effectively monitored radio traffic and maintained contact with field units during active incidents
- Demonstrated ability to quickly assess emergency situations and provide appropriate instructions
- Highly skilled at prioritizing calls based on level of urgency and dispatching appropriate personnel accordingly
- Experienced in providing emotional support to callers during crisis situations
- Proficient in the use of multi-line telephone systems, computer aided dispatch systems, and other related equipment
- In-depth knowledge of local geography to determine the most efficient route for responding units
- Operated workstation comprised of multiple computer systems, telephone systems and geographical mapping tools
- Maintained calm and professional demeanor during high-pressure situations
SALES ASSOCIATE
THE HOME DEPOT
Terrell, Texas
04.2013 - 06.2013
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Assisted customers with product selection to ensure customer satisfaction
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Organized merchandise displays to promote higher levels of customer engagement
- Established a positive rapport with customers by delivering friendly, personalized service
- Utilized active listening techniques to identify customer needs and provided appropriate solutions
COMBAT ENGINEER
UNITED STATES ARMY
Fort Hood, Texas
08.2001 - 01.2013
- Constructed and maintained defensive structures, such as bunkers and trenches, utilizing heavy equipment
- Leveraged mine detectors or used visual means to locate mines
- Disarmed explosive devices with specialized tools under hazardous conditions
- Conducted reconnaissance missions to identify enemy positions and potential threats
- Planned demolition operations to destroy bridges or buildings in support of combat objectives
- Deployed to various countries to enhance relationships between United States and international governments
- Cross-trained with international allies to maximize combat engineering skills
- Trained troops in the proper handling of explosives
- Liaised with superiors to plan, resource and execute mounted and dismounted operations
- Operated bulldozers, backhoes, excavators, graders, loaders, dump trucks, and other heavy machinery
- Used electronic systems to receive military intelligence and combat directions
- Installed firing systems and executed target demolitions
Education
High School Diploma -
Forney High School
Forney, Texas05-2001
Skills
- Decision Making
- Damage Prevention
- Attention to Detail
- Equipment Maintenance
- Site Inspection
- Blueprint Reading
- Customer service
Timeline
ELM Stand by and Watch Technician
ELM Utility Services
06.2024 - Current
FABRICATION WELDER
GH CRANES AND COMPONENTS
03.2017 - Current
DETENTION OFFICER
KAUFMAN COUNTY SHERIFFS DEPT
04.2016 - 01.2017
911 EMERGENCY DISPATCHER
TERRELL POLICE DEPT
06.2013 - 04.2014
SALES ASSOCIATE
THE HOME DEPOT
04.2013 - 06.2013
COMBAT ENGINEER
UNITED STATES ARMY
08.2001 - 01.2013
High School Diploma -
Forney High School