Dwaine Green
Dorchester,MA
Summary
Dedicated Court Officer with a proven track record in maintaining courtroom order, ensuring safety, and fostering effective communication. Skilled in multitasking and leadership, ready to enhance security protocols and uphold the integrity of judicial processes.
Overview
21
21
years of professional experience
Work History
Court Officer
Trial Court of the Commonwealth of Massachusetts
Boston, MA
05.2012 - Current
- Monitored courtroom proceedings to ensure adherence to legal protocols and procedures.
- Facilitated communication between court personnel, attorneys, and the public regarding case status.
- Oversaw prisoner transportation between holding facilities and courts while maintaining strict security protocols throughout each transfer process.
- Increased courtroom safety with thorough searches of individuals entering the premises, confiscating prohibited items as necessary.
- Reduced instances of courtroom disruptions by implementing and enforcing strict decorum policies.
- Ensured smooth court proceedings by managing case schedules and maintaining effective communication with all parties involved.
- Maintained a respectful atmosphere during high-profile cases, upholding the dignity of the court and its proceedings.
- Collaborated with judges and attorneys to maintain order in the courtroom, ensuring a fair and just environment for all participants.
- Screened persons entering courthouse using magnetometers, x-ray machines and other devices.
- Called court to order and announced judge entrances.
- Escorted jurors, visitors, and prisoners into courtroom.
- Checked identification of employees, law enforcement officers, and attorneys.
- Patrolled court building and grounds and checked visitors and packages at entrances.
Assistant Store Supervisor
Advance Auto Parts
Brockton, MA
01.2013 - 04.2015
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on customer service excellence and product knowledge.
- Managed inventory levels, conducting regular audits to maintain stock accuracy.
- Implemented promotional displays, enhancing product visibility and customer engagement.
- Assisted in developing scheduling strategies to optimize workforce efficiency during peak hours.
- Ensured exceptional customer service by addressing inquiries and resolving complaints promptly.
- Implemented loss prevention strategies to minimize shrinkage and protect store assets.
- Increased customer satisfaction by addressing and resolving complaints promptly and professionally.
- Provided exceptional customer service through active listening, problem-solving, and positive communication skills.
- Oversaw opening and closing procedures to maintain consistent standards across all shifts.
- Completed daily paperwork accurately and efficiently, maintaining proper documentation of store records.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
Campus Security Supervisor
Northeastern University/Alliedbarton
Boston, MA
02.2005 - 07.2012
- Supervised campus security operations, ensuring safety and compliance with university policies.
- Developed training programs for new security personnel, enhancing team effectiveness and performance.
- Assisted with the coordination of special events on campus, ensuring adequate security presence for attendee safety.
- Managed daily operations of a team of campus security officers of 30 staff, ensuring consistent performance and adherence to guidelines.
- Responsible for overseeing of campus vehicle patrol and shuttle escort of students living off campus.
- Responsible for maintaining all officers are in full compliance and up to date with all required Training.
- Perform post checks and maintain all post orders for footbridges to ensure security checks are upheld.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Obtained CPR, First Aid certifications in preparation for on-campus emergencies.
- Completed shift handover reports and debriefed next shift upon arrival.
Education
Computer Science
Massasoit Community College
Brockton, MAHigh School Diploma -
Health Careers Academy
Boston, MA06-2000
Skills
- Patience and tolerance
- Integrity and honesty
- Multitasking Abilities
- Excellent communication
- Teamwork and collaboration
Timeline
Assistant Store Supervisor
Advance Auto Parts
01.2013 - 04.2015
Court Officer
Trial Court of the Commonwealth of Massachusetts
05.2012 - Current
Campus Security Supervisor
Northeastern University/Alliedbarton
02.2005 - 07.2012
Computer Science
Massasoit Community College
High School Diploma -
Health Careers Academy