Dwaine Hooten

I am a dynamic Salesman and Project Manager with 7+ years in the oil and gas coating industry. I excel in driving sales, managing projects, and delivering high-quality solutions on time and within budget. My expertise includes client relationship management, technical sales, and leading teams in offshore, onshore, and pipeline coating projects. Skilled in market analysis, contract negotiation, and customer retention, I ensure tailored solutions for business success while maintaining industry standards and regulatory compliance.

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Personally increased sales and overall gross profit.

• Maintaining and expanding relationships with existing customers.
• Oversee and audit all order entries.
• Using existing network of industry contacts to generate new business.
• Purchasing and managing all steel inventories, including carbon, aluminum, stainless, rare metals, steel plate, flat roll products, structural bar, pipe, and tubing.
• Approved and assisted in the reading of drawings and fabricated parts.
• Manufacturing Operations Management.
• Manage all outsourcing, powder coating, machining, and freight shipments.
• Making sales calls to obtain new business and increase current customer business.

Accomplished Sales Manager with over [29] years of experience in the steel industry, specializing in estimating, fabrication, and selling flat sheet and round tubing products. Adept at managing large sales territories, building long-term client relationships, and negotiating high-value contracts. Expertise in understanding customer needs, estimating project costs, and delivering precise solutions to meet technical and business requirements. A strategic leader with a strong track record of driving sales growth, improving customer satisfaction, and overseeing project execution from initial quote to final delivery.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.

Estimated bid proposals from customers.

• Quoted raw material and other outside processes.
• Enter and plan new purchase orders.
• Monitor and follow up with customers on current orders.
• Manage freight bids for quote proposals.
• I kept a record of daily quotes and orders I've received per month.
• Brought a versified concept to RMF to obtain new business.
• Sales Calls to obtain new business.
• Visit customers to keep good working relationship.
• Research new vendor capabilities for potential future job requirements for outside processes for added value.

• Managed risk effectively within the supply chain by proactively monitoring market conditions, supplier financial health, or geopolitical events that could impact procurement activities.
• Oversaw the bidding process for major contracts, ensuring transparency and fair competition among potential suppliers.
• Negotiated favorable payment terms with suppliers by leveraging volume discounts or early payment incentives.
• Conducted regular market analysis to identify new suppliers, products, or technologies that could improve company operations or profitability.

• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Set up and adjusted equipment and properly configured machines for daily operation.
• Complied with company and OSHA safety rules and regulations.
• Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.