DWAN MCPHEE
NEW YORK,NY
Summary
15+ years driving new business and positive client experience by effectively managing risk, compliance, procedures, and client protocols in the banking and financial services industry. Skilled in identifying and understanding client and business risk, providing operational services, evaluating effectiveness of controls, and driving efficiencies while working under strict deadlines.
Overview
16
16
years of professional experience
Work History
Vice President - Philanthropic Officer
BANK OF AMERICA, N.A.
02.2013 - Current
- Manage the administration of charitable trusts with over $700MM in assets within the high-net-worth line of business focusing on new business, client satisfaction, and mitigating risk
- Research, evaluate, and provide recommendations to portfolio managers regarding the appropriate investment objectives and asset allocations for trust accounts
- Partner with counsel and accountants to address administration issues and file split interest tax returns
- Present accounts deemed high-risk to the High Risk Review Committee with action plans to remediate account and client issues
- Coach and mentor assistant administrators, interns, and consultants
Consultant
FRANKLIN TEMPLETON INVESTMENTS
09.2011 - 02.2013
- Ensured that all account transactions complied with trust agreements in tandem with senior trust officers while executing portfolio transfers, investment actions, and market value updates
- Liaised with clients and private bankers to identify client's objectives and recommend appropriate solutions
- Collected 85% of past due trust account fees within one year by working with relationship managers to tailor letters to their clients regarding outstanding fees
- Partnered with client teams to onboard new accounts and gather Know Your Client documentation
Trust Administrator
GUARDIAN TRUST COMPANY, FSB
02.2008 - 06.2010
- Developed and maintained effective relationships with insurance agents to ensure client's irrevocable life insurance trusts and insurance policies were managed appropriately
- Prepared and submitted high quality annual administrative reviews for senior management's approval
- Updated, maintained, and produced monthly reports using Access database
- Created and prepared tailored correspondence to clients
Education
BBA - Marketing Management
PACE UNIVERSITY
New York, NYSkills
- Microsoft Office
- Salesforce
- Sharepoint
- Issue Resolution
- Process Improvement
- Analysis and Evaluation
- Research and Development
- Client Engagement
Timeline
Vice President - Philanthropic Officer
BANK OF AMERICA, N.A.
02.2013 - Current
Consultant
FRANKLIN TEMPLETON INVESTMENTS
09.2011 - 02.2013
Trust Administrator
GUARDIAN TRUST COMPANY, FSB
02.2008 - 06.2010
BBA - Marketing Management
PACE UNIVERSITY