Dwan S. Wells
Maricopa,AZ
Summary
Professional maintenance leader with strong focus on team collaboration and achieving results. Skilled in preventive maintenance, troubleshooting, and safety procedures. Known for reliability and adaptability to changing needs. Proficient in managing maintenance schedules, training staff, and ensuring operational efficiency.
Overview
11
11
years of professional experience
Work History
Maintenance Supervisor
Penske Truck Leasing
Phoenix, AZ
01.2024 - Current
- Supervised daily maintenance operations, ensuring compliance with safety regulations and company standards.
- Implemented preventive maintenance programs to extend vehicle longevity and reduce downtime.
- Trained and mentored maintenance staff on best practices and technical skills to enhance performance.
- Coordinated repairs and inspections for a diverse fleet, optimizing efficiency in service delivery.
- Developed work schedules to streamline workflow and ensure timely completion of maintenance tasks.
- Monitored inventory levels of parts and supplies, facilitating timely procurement for maintenance needs.
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
Maintenance Coordinator
Penske Truck Leasing
Tempe, AZ
04.2022 - 01.2024
- Coordinated maintenance schedules to ensure timely service of fleet vehicles.
- Oversaw inventory management for maintenance supplies and equipment.
- Implemented preventive maintenance programs to enhance vehicle reliability.
- Developed training materials for staff on best practices in equipment upkeep.
- Analyzed maintenance reports to identify trends and improve operational efficiency.
- Developed maintenance reports to assess program success and inform operational decisions.
Field Ops Senior Specialist
Peloton
Phoenix, AZ
07.2020 - 04.2022
- Manage delivery route and maintain communication with the customer prior to delivery
- Maintain designated fleet vehicles
- Install hardware and be able to troubleshoot issues in home
- Assemble and stage the product and any additional accessories in the customer’s home
- Effectively present information in one-on-one and small group situations to other employees, leads and supervisors of the organization.
- Uphold an outgoing, dynamic personality, with customer service skills
- Train personnel on building of treadmills and bikes
- Follow up with customers on maintenance conducted on their equipment
- Trained third party partners XPO in a group setting of about 15-20 on building treadmills and Bikes
- Coached third party XPO workers on proper presentations to members and building the equipment
Return Agent
Enterprise Car Rental
Mesa, AZ
07.2016 - 06.2020
- Assisted customers upon return of their rental cars
- Collected payments from customers at the end of their rentals
- Handled disturbed and upset customers in professional manner upon the end of their rental
Service Agent
Enterprise Car Rental
Mesa, AZ
02.2016 - 07.2016
- Cleaned and maintained the vehicles
- Assisted customers with friendly and quality customer service
- Drove cars to and from collision shops when needed
- Picked up and dropped off customers
Sales/warehouse Lead
American Print Supply
Phoenix, AZ
08.2015 - 02.2016
- Stacked and transported all overstock to storage areas
- Received, stored, and shipped goods and materials
- Attached identifying tags to containers for labeling purposes
- Greeted customers in a timely fashion, while quickly determining their needs
- Learned how to work and operate the business program QuickBooks
- Documented all customer inquiries and comments efficiently
Education
Bachelor of Science - Communication
Arizona State University
Tempe, AZ12-2026
Associate Degree - General Studies
Mesa Community College
Mesa, AZ05-2020
Skills
- Leadership
- Flexible thinker
- Customer-oriented
- Dedicated
- Collaborative
- Maintenance recordkeeping
- Safety protocols
- Staff management
- Cost control
- Decision-making
Timeline
Maintenance Supervisor
Penske Truck Leasing
01.2024 - Current
Maintenance Coordinator
Penske Truck Leasing
04.2022 - 01.2024
Field Ops Senior Specialist
Peloton
07.2020 - 04.2022
Return Agent
Enterprise Car Rental
07.2016 - 06.2020
Service Agent
Enterprise Car Rental
02.2016 - 07.2016
Sales/warehouse Lead
American Print Supply
08.2015 - 02.2016
Associate Degree - General Studies
Mesa Community College
Bachelor of Science - Communication
Arizona State University