Dwana Demouy
Administrator
Houston,Texas
Overview
15
15
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT I
Texas Department of Child and Protective Services - CPS
Houston
01.2023 - Current
- Communicating with clients with assistance to training provided by the Judge
- Switchboard routing calls for multiple departments and Adult Protective Services
- Assistant to a caseworker with assigned case loads
- Conducts administrative research and long-range planning on special management activities
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes
- Sorted, received, and distributed mail correspondence between departments and personnel
- Answered high-volume, multi-line telephone, directing calls to appropriate company personnel
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Aggregated and prepared documentation and reports for office meetings, distribution, and filing
- Supported room reservations, agenda preparation and calendar maintenance for training, meetings, and events
- Arranged rapid office equipment
- Handle office correspondence and track records to foster office efficiency
- Answer multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors
- Generate reports and typed letters in Word and prepared PowerPoint presentations
- Provide primary customer support to internal and external customers
- Providing services with clients for random drug testing
- Assisting with Child Without Placement Program (CWOP)
- Pulling weekly and monthly reports
- Assisting with CWOP reports and uploading documents to IMPACT.
ADMINISTRATIVE ASSISTANT TO THE DIRECTOR
Houston Public Works - Transportation and Drainage Operations
Houston
01.2013 - 01.2023
- Organizes, inventorying, retention, and retrieval of service branch documents
- Conducts administrative research and long-range planning on special management activities
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes
- Coordinate travel arrangements by booking airfare, hotel, and ground transportation
- Perform research to collect and record employee uniform data
- Supported room reservations, agenda preparation and calendar maintenance for training, meetings, and events
- Arranged rapid office equipment repair and maintenance with vendors
- Interact with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
- Handle office correspondence and track records to foster office efficiency
- Answer multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors
- Generate reports and typed letters in Word and prepared PowerPoint presentations
- Provide primary customer support to internal and external customers
- Communicate with vendors regarding backorder availability, future inventory, and special orders
- Serve as the Branch Liaison for Center Point
CERTIFIED TAX CPA MANAGER
Jackson Hewi
Houston
01.2000
- Participates in the development of management and administrative guidelines, procedures, and project planning
- Research employee benefits in similar industries; based on findings, recommends changes or updates to the company's existing benefits or policies
- Plans and communicates preferred methods and best practices for hiring, training, compensating, and evaluating employees
- Prepares and maintains job classifications and salary scales
- Prepares and presents summary reports of job analysis and compensation analysis information
- Evaluates and implements job analysis instruments and materials
- Reviewed available data and compared against the tax code to determine exemptions, deductions, and potential liabilities
- Maintained complete records of client tax returns and supporting documentation in secured areas
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits
- Conducts data and cost analyses to be used in employee negotiations and collective bargaining agreements
- Reviewed clients' tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
- Offered clients recommendations to reduce tax liabilities
- Contacted IRS or other relevant government organizations on behalf of clients to address issues related to tax self-preparation
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement
- Participated in team-building activities to enhance working relationships.
RECEPTIONIST
Houston Organization of Public Employees (HOPE)
Houston
01.2010 - 01.2011
- Managed multiple tasks and met time-sensitive deadlines
- Confirmed appointments, communicated with clients, and updated client records
- Oversaw inventory materials monitoring, requisitions and supply restocking
- Triaged incoming calls on multi-line phone systems and directed to departments based on customer needs
- Sorted, received, and distributed mail correspondence between departments and personnel
- Answered high-volume, multi-line telephone, directing calls to appropriate company personnel
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
- Aggregated and prepared documentation and reports for office meetings, distribution, and filing.
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Education
Bachelor of Arts - Business Administration
Ashford University
San Diego, CASkills
- Research
- Expense Reporting
- Digital Archiving
- Information Security
- Invoice Processing
- Scheduling
- Quality Assurance
- Travel Coordination
- Document Control
- Mail handling
- Database Management
- Report Writing
- Filing
- Records retrieval
- Presentation Design
- Clerical Support
- Calendar Management
- Letter preparation
- Appointment Scheduling
- Minute Taking
- Workflow Optimization
- Bookkeeping
- Data Entry
- Office Administration
- Memo preparation
- Proposal Writing
- Spreadsheet Management
- Check processing
- Meeting planning
- Reception oversight
- Filing and data archiving
- Resourceful
- Recruiting
- DBMS
- Medisoft
- AP/AR proficiency
- eFaxing knowledge
- Spreadsheet development
- Time Management
- Human Resources Management (HRM)
- Microsoft Excel
- Multi-Task Management
- PC proficient
- Event Coordination
- Legal administrative support
- Policy and procedure modification
- Risk Management
- Multi-line telephone system operation
- Multitasking and prioritization
- Dedicated Team Player
- Recordkeeping and bookkeeping
- Database organization
- Excel spreadsheets
- Scheduling and calendar management
- Budget Tracking
- Correspondence Writing
- Process Optimization
- Report Transcription
- iManage
- Workers' compensation knowledge
- Payroll liability and deductions
- Database Administration
- 10-key proficiency
- Project Planning
- Research
- Quickbooks
- Professional Communication
- Document Management
- Mail Management
- Meeting logs management
- Prioritization
- Contract agreement preparation
- Understands grammar
- Typing proficiency
- Conference planning
- Product branding
- Self-starter
- Transporting files
- Supervising staff
- Internal Communications
- Contract negotiation expertise
- Document retrieval
- Training and coaching
- Presentation Preparation
- Record preparation
- Office Equipment Maintenance
- Attendance record management
- Data Management
- Back office operations
- Payroll and benefits administration
- Time and labor control
Timeline
ADMINISTRATIVE ASSISTANT I
Texas Department of Child and Protective Services - CPS
01.2023 - Current
ADMINISTRATIVE ASSISTANT TO THE DIRECTOR
Houston Public Works - Transportation and Drainage Operations
01.2013 - 01.2023
RECEPTIONIST
Houston Organization of Public Employees (HOPE)
01.2010 - 01.2011
CERTIFIED TAX CPA MANAGER
Jackson Hewi
01.2000
Bachelor of Arts - Business Administration
Ashford University
Similar Profiles
Alyssa GarciaAlyssa Garcia
Caseworker at Texas Department of Child Protective ServicesCaseworker at Texas Department of Child Protective Services
SABRINA SORELLSABRINA SORELL
Investigator at Child Protective Services (CPS)Investigator at Child Protective Services (CPS)
Sara CarsonSara Carson
Administrative Assistant CVS/Adoptions at Department of Child Protective ServicesAdministrative Assistant CVS/Adoptions at Department of Child Protective Services
Arnissa Brown-BennettArnissa Brown-Bennett
Practice Assistance at White & Case, L.L.P.Practice Assistance at White & Case, L.L.P.
Chemeka CrewChemeka Crew
School Bus Driver at Cypress Fairbanks ISDSchool Bus Driver at Cypress Fairbanks ISD