Dwane Kornegay
Los Angeles,CA
Summary
Dedicated airport passenger service agent with strong multitasking abilities and exceptional communication skills. Committed to enhancing passenger experiences through efficient check-in processes and compassionate support.
Professional with solid experience in passenger service roles. Skilled in customer assistance, problem resolution, and efficient communication. Strong focus on team collaboration and reliable in adapting to changing needs. Known for positive attitude and commitment to achieving results.
Courteous Passenger Service Agent boasting 27 years of experience in airline customer service. Sound knowledge of airline operations and effective customer service strategies. Successful handling baggage, checking in passengers and conducting security screenings. Collaborative and friendly known to go extra mile to deliver customer satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Airport-passenger-service-agent
Delta Airlines LAX
Los Angeles, CA
01.2012 - 12.2025
- Managed passenger check-in processes to ensure timely boarding and compliance with airline protocols.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated baggage handling procedures, ensuring accurate tracking and timely delivery to passengers.
- Trained new staff on operational procedures, enhancing team performance and service quality.
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
- Upheld strict compliance to security protocols while checking travel documents at departure gates to ensure passenger safety.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Airport Ramp Agent
Delta Airlines LAX
Los Angeles, CA
01.2004 - 01.2012
- Coordinated aircraft loading and unloading operations to ensure timely departures.
- Conducted safety inspections of ground support equipment to maintain operational integrity.
- Collaborated with team members to optimize ramp operations and improve turnaround times.
- Trained new staff on standard operating procedures and safety protocols for ramp activities.
- Managed baggage handling processes, ensuring accurate tracking and delivery to passengers.
- Minimized damage to luggage and cargo by adhering to proper handling procedures at all times.
- Contributed to a positive work environment by fostering teamwork among fellow ramp agents while executing tasks effectively.
- Enhanced airport safety by conducting thorough inspections of aircraft and equipment prior to loading and unloading.
- Facilitated on-time departures with quick and efficient turnaround times for incoming flights.
- Demonstrated flexibility in adapting to various types of aircrafts, supporting diverse airline clients'' needs efficiently.
- Connected electrical power unit and hoses to aircraft.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Ensured proper weight distribution in aircraft by diligently following load plans and adjusting as necessary.
- Managed unforeseen circumstances such as equipment malfunctions or weather disruptions, executing contingency plans to minimize operational delays.
- Supported smooth passenger boarding processes by guiding planes into gates safely using marshaling techniques.
Airport Cargo Agent
Delta Airlines LAX
Dallas, TX And Los Angeles California
11.1998 - 01.2004
- Coordinated cargo operations ensuring timely and accurate loading and unloading of aircraft.
- Monitored cargo documentation to verify compliance with safety and regulatory standards.
- Collaborated with ground crew to optimize cargo handling workflows, reducing turnaround time.
- Trained new staff on operational procedures and safety protocols for cargo management.
- Prepared hazardous material shipments in compliance with safe handling practices.
- Utilized computer systems to manage cargo shipments and accurately track goods.
- Ensured compliance with industry regulations and company policies in all aspects of cargo handling and documentation.
- Participated in regular training sessions to enhance knowledge of industry trends, technology advancements, and other relevant subjects.
- Coordinated with warehouse personnel for effective inventory management, ensuring proper storage of goods.
Education
Associate of Arts - Music,Video, Digital Program
Dallas Art Institute
Dallas, TXSkills
- Strong multitasking
- Adaptability under pressure
- Exceptional communication
- Airport security awareness
Accomplishments
Completed Leadership training
Certification
- [Leadership Training US ARMY
Timeline
Airport-passenger-service-agent
Delta Airlines LAX
01.2012 - 12.2025
Airport Ramp Agent
Delta Airlines LAX
01.2004 - 01.2012
Airport Cargo Agent
Delta Airlines LAX
11.1998 - 01.2004
Associate of Arts - Music,Video, Digital Program
Dallas Art Institute
perfect attendance
Three years perfect attendance while working as a customer service agent