DWANESHA GRIGGS
Bryan,TX
Summary
Results-driven Healthcare Operations Manager with over 4 years in durable medical equipment, healthcare administration, and customer service. Expertise in managing workflows, resolving operational challenges, and coordinating with providers and insurers to enhance patient experiences. Demonstrated leadership and problem-solving skills in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Operations Manager
Medicare Equipment Specialties
04.2022 - Current
- Manage daily office operations to ensure efficient workflow and quality patient service.
- Coordinate scheduling, patient communications, and appointment management.
- Verify insurance coverage and support billing processes to facilitate timely reimbursement.
- Complete and review medical coding and documentation for accuracy and compliance.
- Partner with patients, healthcare providers, and insurance companies to resolve issues and obtain required information.
- Maintain confidential patient records while ensuring documentation accuracy.
- Support administrative and front-desk operations, improving overall office efficiency.
- Train and assist staff while fostering a professional, team-oriented environment.
Activities Director
Broadmoor Court
10.2024 - 03.2025
- Planned and coordinated resident programs and events for a senior living community.
- Enhanced resident engagement through organized activities and effective communication.
- Built positive relationships with residents, families, staff, and vendors.
- Managed schedules, activity calendars, and program documentation.
Team Leader / Customer Service Representative
Five Guys
- Delivered exceptional customer service in a fast-paced environment.
- Addressed customer concerns promptly, enhancing overall satisfaction.
- Coordinated team activities and streamlined daily operations.
- Processed transactions with precision, ensuring high service quality.
Package Handler / Operations Support
FedEx
- Managed package sorting and distribution in a high-volume operation.
- Ensured safety protocols were followed in the workplace, accuracy, and productivity standards.
- Organized tasks to optimize workflow and efficiency and time-management skills.
- Collaborated with team members to meet service and operational goals.
- Developed strong multitasking and communication skills.
Education
High School Diploma -
Travis B. Bryan High School
Bryan, TX05-2020
Skills
- Healthcare Operations Management
- Durable Medical Equipment (DME)
- Insurance Verification & Billing
- Medical coding
- Regulatory Compliance
- Scheduling & Appointment Coordination
- Process Improvement
- Patient Relations
- Problem Resolution
- Team Leadership
- Team leadership
- Patient Advocacy
- Professional Communication
- Problem Solving
- Time Management
- Time Management
Timeline
Activities Director
Broadmoor Court
10.2024 - 03.2025
Operations Manager
Medicare Equipment Specialties
04.2022 - Current
Team Leader / Customer Service Representative
Five Guys
Package Handler / Operations Support
FedEx
High School Diploma -
Travis B. Bryan High School