Lisa Rinker
Hartford City
Summary
Dynamic leader in healthcare operations, leveraging extensive nursing experience and MBA to drive clinical process optimization. Achievements include significant enhancements in patient care outcomes and operational efficiency. Proven track record of aligning multidisciplinary team goals with organizational strategies. Focused on promoting teamwork and collaboration in various healthcare environments.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Operations Manager
Central Indiana Orthopedics
07.2022 - Current
- Direct daily operations of a busy orthopedic practice, overseeing staffing, MRI services, and clinical workflows
- Led hiring, onboarding, and staff development initiatives, resulting in improved team performance and higher retention rates
- Implemented process improvements that enhanced operational efficiency and increased patient throughput
- Collaborated with physicians and leadership to align operational goals with patient care standards, ensuring optimal patient outcomes
Regional Director
American Health Network
02.2019 - 06.2022
- Managed operations for large primary care network supporting 17+ providers and advanced practice clinicians, enhancing service delivery and patient care
- Drove achievement of organizational goals through strategic planning and performance management, aligning team efforts with key performance indicators
- Managed operations for a large primary care network supporting 17+ providers and advanced practice clinicians
- Enhanced communication and collaboration across departments, streamlining workflows to improve care delivery and operational efficiency
Clinical Manager
American Health Network
01.2017 - 01.2019
- Oversaw clinical operations, enhancing staffing, training, and compliance initiatives to ensure high-quality patient care
- Acted as NextGen Superuser, supporting EHR optimization and staff training
- Held key roles as VFC Coordinator, Safety Champion, and committee member for EHR and policy development
- Held key roles including VFC Coordinator, Safety Champion, and committee member (EHR, Policy)
Surgical Nurse
Central Indiana Orthopedics Surgery Center
01.2012 - 01.2017
- Administered medications and monitored patient responses during surgical procedures.
- Maintained compliance with surgical protocols, patient safety standards, and sterile technique to safeguard patient outcomes
- Assisted surgeons by providing necessary instruments and supplies during operations.
- Executed scrub and circulating roles to support efficient operations in high-volume outpatient surgery center
- Collaborated with medical teams to ensure optimal patient care and safety standards.
Clinical Manager
American Health Network
01.2007 - 01.2012
- Oversaw clinical operations, enhancing staffing, training, and compliance initiatives
- Acted as NextGen Superuser, supporting EHR optimization and staff training
- Served as NextGen Superuser, optimizing EHR processes and training staff
- Held key roles as VFC Coordinator and Safety Champion, contributing to committees on EHR and policy
Registered Nurse / Certified Medical Assistant
Family Healthcare of Muncie
01.1995 - 01.2007
- Provided comprehensive patient care in primary care setting, ensuring patient needs were met
- Assisted providers in delivering high-quality patient care, contributing to improved patient outcomes
- Conducted triage, assisted with procedures, and performed diagnostic testing such as stress tests to facilitate accurate diagnosis
Education
MBA -
Purdue University – Krannert School of Business
West Lafayette, IN12-2022
Bachelor of Science - Nursing
Purdue University Northwest
Hammond, IN05-2020
Associate of Science - Nursing
Ball State University
Muncie, IN05-1999
Associate of Applied Science - Medical Assisting
Ivy Tech Community College
Muncie, IN05-1995
Skills
- Healthcare operations management
- Patient experience and quality
- Patient safety protocols
- Process improvement and optimization
- Strategic planning and execution
- Budget management
- EHR systems expertise
- Team leadership
- Talent acquisition
- Performance enhancement
- Cross-functional collaboration
Certification
- Registered Nurse (RN), Indiana, 10/27
- Basic Life Support (BLS), Current
- TB Testing & Reading Certified
Awards
- Optum Superhero Nominee
- Shadow Casting Award
- Ripple Effect Recognition
Timeline
Operations Manager
Central Indiana Orthopedics
07.2022 - Current
Regional Director
American Health Network
02.2019 - 06.2022
Clinical Manager
American Health Network
01.2017 - 01.2019
Surgical Nurse
Central Indiana Orthopedics Surgery Center
01.2012 - 01.2017
Clinical Manager
American Health Network
01.2007 - 01.2012
Registered Nurse / Certified Medical Assistant
Family Healthcare of Muncie
01.1995 - 01.2007
MBA -
Purdue University – Krannert School of Business
Bachelor of Science - Nursing
Purdue University Northwest
Associate of Science - Nursing
Ball State University
Associate of Applied Science - Medical Assisting
Ivy Tech Community College