Dwany Guzman
Bronx
Summary
Offering a positive and driven attitude, my daily goal is to leave every customer with a smile. Energetic and sociable with a natural talent for building relationships and connecting with people. I'm looking to join a team of professionals where I can further sales. ATAP certified and committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
Membership Sales Representative
The Bronx Zoo
New York, NY
09.2024 - 04.2025
- Provided exceptional customer service the sales process resulting in high levels of member satisfaction, loyalty and sales.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Kept my work station presentable and organized throughout the hectic motion of rush hours and sales. Ensuring the customer gets the best experience possible.
Team Member
THE FRIENDS EXPERIENCE
New York
06.2021 - 08.2021
- Provided an engaging and welcoming experience for visitors by guiding them through the exhibition, addressing inquiries, and ensuring their overall satisfaction.
- Operated interactive features, including moving furniture for scenes, and managed photography services, ensuring guests received memorable keepsakes.
- Collaborated with fellow team members to maintain the flow of the exhibit, supported cash operations, and managed ticketing systems during high-traffic periods.
- Resolved customer concerns quickly and effectively, ensuring a positive and seamless experience for all attendees.
Ambassador
KIDZ THEATER
New York
09.2018 - 09.2019
- Coordinated various fundraising events, including cabarets and art exhibitions, raising up to $5,000 in donations within a year.
- Led a group of children aged 5 to 8 in after-school activities, instructing them in dance, theater, and basic performance skills, contributing to their personal development.
- Worked closely with artistic directors and other team members to ensure smooth execution of annual productions.
- Enhanced verbal and interpersonal communication by working with children, parents, and event sponsors.
Education
ATAP CERTIFICATION -
ABC Bartending School
New York, NY04-2025
Highschool Diploma -
Professional Performing Arts School
06.2020
Skills
- Fluent in English and Spanish
- Excellent organizational and attention-to-detail skills
- Efficient in de-escalating conflict
- Event Planning & Coordinating
- Thrives with Multitasking & Time Management
- Team Collaboration & Leadership
Timeline
Membership Sales Representative
The Bronx Zoo
09.2024 - 04.2025
Team Member
THE FRIENDS EXPERIENCE
06.2021 - 08.2021
Ambassador
KIDZ THEATER
09.2018 - 09.2019
Highschool Diploma -
Professional Performing Arts School
ATAP CERTIFICATION -
ABC Bartending School