Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dwayne Anthony

Detroit

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

5
5
years of professional experience

Work History

Order Fulfillment Associate

Target
08.2025 - Current
  • Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
  • Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.

Order Fulfillment Associate

Amazon
09.2022 - 07.2025
  • Upheld a positive work atmosphere through consistently displaying an enthusiastic attitude toward fulfilling daily tasks and supporting team efforts toward shared goals.
  • Received and reviewed new orders, located requested merchandise, and initiated processing.
  • Followed procedures at all times for personal and team safety.
  • Handled high-priority orders with urgency, prioritizing their prompt processing and shipment to meet customer needs.
  • Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
  • Printed labels, packaged boxes, and loaded into outbound containers.

Production Operator

Stellantis
04.2023 - 09.2024

setting up and operating machinery to manufacture trucks, ensuring production meets quality and safety standards, and maintaining a clean and safe work area. Responsibilities also include monitoring equipment, inspecting products, and assisting with problem solving and continuous improvement initiatives

Customer Service Representative

Michigan Premier Internists
02.2023 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Scheduled appointments for all providers within the office.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.

Sales Associate

Meijer
01.2021 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Education

High School Diploma -

University High School
Ferndale, MI
06.2022

Skills

  • Shipping procedures
  • Warehouse Operations
  • Insurance Verification
  • Patient confidentiality
  • Appointment Scheduling
  • Order Picking
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer satisfaction measurement
  • Team Development

Timeline

Order Fulfillment Associate

Target
08.2025 - Current

Production Operator

Stellantis
04.2023 - 09.2024

Customer Service Representative

Michigan Premier Internists
02.2023 - 07.2023

Order Fulfillment Associate

Amazon
09.2022 - 07.2025

Sales Associate

Meijer
01.2021 - 08.2022

High School Diploma -

University High School