Dwayne Brown
Wingate,NC
Summary
Dedicated sleep expert with strong skills in sleep assessment and jet lag management. Proven ability to enhance customer understanding of sleep solutions and engage communities in sleep health initiatives.
Overview
37
37
years of professional experience
Work History
Sleep Expert
Mattress Firm
Charlotte, NC
08.2019 - Current
- Educated customers on sleep products, enhancing understanding of individual sleep needs.
- Conducted sleep assessments to recommend optimal mattress solutions tailored to customer preferences.
- Managed inventory levels, ensuring availability of popular sleep products for timely customer service.
- Led training sessions for new staff on product knowledge and customer engagement strategies.
- Improved showroom layout based on sales trends, optimizing product visibility and accessibility.
- Analyzed customer feedback to identify trends and implement service improvements proactively.
- Collaborated with team members to achieve sales goals through effective communication and teamwork initiatives.
- Coordinated community outreach events to raise awareness about sleep health and resources available for individuals in need.
Youth Ministry Associate
Myers Park United Methodist Church
Charlotte, NC
08.2019 - Current
- Coordinated community outreach programs to engage diverse populations and promote church initiatives.
- Led volunteer training sessions, fostering collaboration and boosting
- Collaborated with leadership to develop strategic plans that align ministry goals with overall church mission.
Foster Care/Adoptions Recruitment Specialist
Omni Visions
Statesville, NC
08.2018 - 08.2019
- Developed and implemented recruitment strategies to attract top talent.
- Conducted thorough candidate assessments to ensure alignment with organizational culture.
- Collaborated with hiring managers to define job requirements and streamline selection processes.
- Utilized applicant tracking systems to manage candidate pipelines effectively.
- Facilitated training sessions for new recruiters on best practices in talent acquisition.
- Analyzed recruitment metrics to identify trends and improve hiring outcomes.
- Led initiatives to enhance candidate experience throughout the recruitment process.
- Promptly corresponded with applicants and coordinated and conducted interviews.
Social Worker III/Adoptions
Mecklenburg County Department Of Social Services
Charlotte, NC
05.2015 - 08.2018
- Developed and implemented individualized service plans for diverse client needs.
- Coordinated multidisciplinary team meetings to assess client progress and adjust interventions.
- Provided crisis intervention and support services to at-risk individuals and families.
- Facilitated community resource connections, enhancing access to essential services.
- Advocated for policy changes to improve social service delivery within the community.
- Conducted thorough assessments to identify client challenges and strengths effectively.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Executed home visits to evaluate clients' living conditions and deliver tailored support.
SocialWorker III/Child Protective Investigator
Mecklenburg County Department Of Social Services
Charlotte, NC
01.2012 - 05.2015
- Facilitated client assessments to determine eligibility for social services and support programs.
- Developed individualized service plans addressing clients' unique needs and goals.
- Coordinated resources and services among community organizations to enhance client support networks.
- Advocated for clients' rights, ensuring access to necessary healthcare and social services.
- Collaborated with multidisciplinary teams to address complex cases, fostering comprehensive support strategies.
- Updated client documentation for accurate, compliant and current records.
Sales Consultant/ Modular Homes
First Choice Housing
Monroe NC
07.2008 - 12.2011
- Developed tailored housing solutions to meet client needs and preferences.
- Built strong relationships with clients, enhancing trust and satisfaction levels.
- Conducted market analysis to identify trends and inform sales strategies.
- Trained and mentored junior consultants on best practices in customer engagement.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
Insurance Sales Agent
Western Southern Life Insurance
Charlotte NC
01.2005 - 07.2008
- Developed tailored insurance solutions to meet client needs and enhance satisfaction.
- Conducted comprehensive policy reviews, identifying gaps and recommending improvements for clients.
- Educated clients on various insurance products, fostering informed decision-making and trust.
- Built strong relationships with clients, ensuring ongoing engagement and retention through exceptional service.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
Support Coordinator/Mental Health Social Worker
Peidmont Behavioral Healthcare
Monroe NC
01.2003 - 01.2005
- Coordinated client support services to enhance access to mental health resources.
- Developed individualized service plans in collaboration with clients and interdisciplinary teams.
- Monitored and evaluated client progress, adjusting care plans as necessary to ensure effectiveness.
- Facilitated communication between clients, families, and service providers to promote continuity of care.
- Implemented best practices for crisis intervention, improving response times and client outcomes.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
- Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
- Coordinated meetings and events for internal and external groups.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Facilitated group therapy sessions, enhancing peer support and engagement among participants.
Nursing Home Social Worker
White Oak Manor Of Charlotte
Charlotte, NC
01.2002 - 01.2003
- Provided crisis intervention and support to clients facing emotional challenges.
- Developed individualized care plans in collaboration with multidisciplinary teams.
- Facilitated group therapy sessions to promote peer support and engagement.
- Advocated for clients' rights and access to community resources and services.
- Conducted comprehensive assessments to evaluate client needs and progress.
- Implemented evidence-based interventions to enhance client outcomes effectively.
- De-escalated stressful situations through individual and family crisis interventions.
Photo Lab Department Manager
Eckerds Pharmacy
Charlotte NC
01.2000 - 01.2002
- Oversaw daily operations to ensure optimal efficiency and customer satisfaction.
- Managed inventory levels, reducing stock discrepancies and improving product availability.
- Trained and mentored staff on pharmacy protocols and customer service standards.
- Implemented process improvements that enhanced workflow and reduced operational delays.
Social Worker III/Child Protective Services
Union County Department Of Social Services
Monroe NC
01.1994 - 01.2000
- Conducted assessments to evaluate client needs and develop tailored intervention plans.
- Facilitated access to community resources, ensuring clients received necessary support services.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for vulnerable populations.
- Provided crisis intervention and emotional support to individuals experiencing trauma or distress.
- Streamlined case documentation processes, enhancing accuracy and compliance with regulatory standards.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
Social Worker III/Foster Care Worker
Anson County Department of Social Services
Wadesboro, NC
10.1992 - 01.1994
- Conducted comprehensive assessments of clients' needs to develop tailored intervention plans.
- Facilitated access to community resources and services, enhancing client support systems.
- Coordinated multidisciplinary team meetings to ensure holistic care for clients.
- Mentored junior staff on case management practices and effective communication strategies.
- Developed and maintained relationships with community agencies to improve service delivery.
- Analyzed case data to identify trends and inform policy recommendations for program improvement.
- Advocated for client rights, ensuring compliance with social service regulations and ethical standards.
- Supported clients and families with empathy and compassion during difficult times.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Conducted home visits to assess living conditions and provide in-situ support, improving client safety and well-being.
Economic Services Worker
Marlboro County Department of Social Services
Bennettsville, SC
08.1989 - 10.1992
- Assessed eligibility for economic assistance programs based on client needs and regulatory guidelines.
- Facilitated application processes, ensuring accurate documentation and timely submissions.
- Coordinated with community resources to enhance support services for clients in need.
- Provided guidance and education on available social services to diverse clientele.
- Facilitated financial literacy workshops, empowering clients with the knowledge necessary to make informed decisions about their finances.
Foster Care Social Worker
Marlboro County Department of Social Services
Bennettsville SC
01.1989 - 08.1989
- Conducted comprehensive assessments of foster care placements to ensure child safety and well-being.
- Developed individualized service plans tailored to the needs of children and families in care.
- Coordinated with multidisciplinary teams to facilitate effective support services for foster families.
- Provided crisis intervention and conflict resolution strategies to address immediate family concerns.
- Provided transportation for children and parents to and from visits and court.
- Assisted families in developing problem-solving and coping skills by providing counseling and referring to appropriate community agencies.
Education
Masters of Divinty - Theology
University of Dubuque
Dubuque, IA05-2021
Bachelor of Science - Psychology
University of South Carolina
Columbia, SC12-1988
Timeline
Sleep Expert
Mattress Firm
08.2019 - Current
Youth Ministry Associate
Myers Park United Methodist Church
08.2019 - Current
Foster Care/Adoptions Recruitment Specialist
Omni Visions
08.2018 - 08.2019
Social Worker III/Adoptions
Mecklenburg County Department Of Social Services
05.2015 - 08.2018
SocialWorker III/Child Protective Investigator
Mecklenburg County Department Of Social Services
01.2012 - 05.2015
Sales Consultant/ Modular Homes
First Choice Housing
07.2008 - 12.2011
Insurance Sales Agent
Western Southern Life Insurance
01.2005 - 07.2008
Support Coordinator/Mental Health Social Worker
Peidmont Behavioral Healthcare
01.2003 - 01.2005
Nursing Home Social Worker
White Oak Manor Of Charlotte
01.2002 - 01.2003
Photo Lab Department Manager
Eckerds Pharmacy
01.2000 - 01.2002
Social Worker III/Child Protective Services
Union County Department Of Social Services
01.1994 - 01.2000
Social Worker III/Foster Care Worker
Anson County Department of Social Services
10.1992 - 01.1994
Economic Services Worker
Marlboro County Department of Social Services
08.1989 - 10.1992
Foster Care Social Worker
Marlboro County Department of Social Services
01.1989 - 08.1989
Masters of Divinty - Theology
University of Dubuque
Bachelor of Science - Psychology
University of South Carolina