Douglas Rockstead III
Georgetown,TX
Summary
Reliable, professional sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. Pursuing growth that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
15
15
years of professional experience
Work History
Sleep Expert
Mattress Firm
07.2022 - Current
- Handles customer relations issues, enabling quick resolution, and client satisfaction.
- Demonstrates products to show potential customers benefits and advantages and encourage purchases.
- Striving to develop strong rapport with customers and created positive impression of business.
- Creates inviting environment for customers by maintaining store organization and cleanliness.
- Engages in friendly conversation with customer to better uncover individual needs and recommend optimal products
Production Support Tech
Kangaroof
01.2020 - 01.2022
- Responsible for picking up any excess materials left at a job site and cataloguing them in the warehouse or returning to the supplier.
- Responsible for maintaining a clean and orderly warehouse space. Kept all material organized and labeled so as to make it easy for anyone to pick up material they may need for a job.
- Proficient in placing any material orders a job may need with the appropriate supplier. Would pick up material and deliver to the warehouse set aside and labeled if the job was at a later date or would deliver to the job site if it was currently ongoing.
- When it became very busy, I would help out the office and became proficient in creating work orders and material orders that I would send to the appropriate party.
- Would inform the customer of a scheduled date in mind, would relay this information to the subcontractor so they were aware of the work that needed to be done and on what day.
- Would push everything threw the system as well as make the appropriate notes so everyone would stay updated as to the status of each job.
Production Operator
Total Site Solutions
01.2014 - 01.2020
- Proficient at cabling cat6, fiber cables, and running power according to a customer’s build documents.
- Servers and switches are logistically placed to ensure optimal performance is accomplished.
- Ability to oversee and ensure racks are properly secured, loaded, and shipped to customers’ expectations.
- Receiving and cataloguing incoming materials. Review and validate inventory readiness to meet schematics.
- Traveled to off-site locations to tear down existing data centers. Upon completion of tear down, oversee rebuild of data center to include precise data point connections, cable, and power up new racks in data centers.
- Assign tasks and duties, set clear objectives and measures, monitored progress and results. Provided feedback as needed to team.
- Responsible for budget in regards to travel and material up to $72,000 a year.
- Ability to resolve and settle disputes equitably and gain cooperation within the team, limiting disruption to productivity and customer satisfaction.
Floor Technician
World Wide Technology
01.2011 - 01.2014
- Proficient in assigning and moving orders through areas of the warehouse so the next area could proceed to continue with and eventually ship out the order.
- Lead the area team and provide direction as needed to prioritize and meet deadlines.
- Resolve any conflicts when verifying order in comparison to customer specifications within the project.
Education
High School Diploma -
Liberal Arts And Science Academy (LASA)
Austin, Texas05-2008
Skills
- Conflict resolution
- Problem-solving
- Report creation
- Store maintenance
- Customer needs assessment
- Phone etiquette
- Inventory management
- Verbal and written communication
Timeline
Sleep Expert
Mattress Firm
07.2022 - Current
Production Support Tech
Kangaroof
01.2020 - 01.2022
Production Operator
Total Site Solutions
01.2014 - 01.2020
Floor Technician
World Wide Technology
01.2011 - 01.2014
High School Diploma -
Liberal Arts And Science Academy (LASA)